Hotel New Grand

A really disappointing experience, especially considering the price and category of the structure. The rooms are old, with worn furniture, dirty carpet and, icing on the cake, punctured sheets. From a 5 star I expect a different level of care and maintenance. The breakfast was also a surprise, negative: no buffet, but a dish practically the same for everyone, consisting of a salad, a sandwich, a croissant and another tiny yeast. If you want something different, you have to ask. I had to specify that I wanted an omelet, otherwise you are served scrambled eggs by default. Honestly, I do not understand how this property can be considered a 5 star. The value for money is bad and the experience is far from what you would expect from a hotel in this category. IT'S ABSOLUTELY NOT WORTH IT.

Thank you for staying for 14 nights and 15 days from June 26 to July 10, 2026. There were 12 room changes during my stay. I'm sorry for your help, but I want you to improve it, so it will be a stern review of what actually happened. ■Good points ・Some rooms had very fast and comfortable internet connection with Wi-Fi download speed of 500M/bps or more. (Late rooms are less than 40M/bps, which is not acceptable for meetings) · The staff man was willing and quick to help us when we changed rooms. - When changing rooms, the female Belstaff who helped me was perfectly demure. ・We were troubled by the violent vibrations and noise from the upper floors, and after consulting with the hotel, they changed the rooms of the guests on the upper floors and treated them well. · I wonder if there was hardware trouble, soft trouble and discomfort, human error every day for 14 nights, but the hotel recovered to a certain extent. · The guest room staff generally responded to the room request. ・The food at The CAFE is generally rustic and delicious. ■ Things that were not good The most sickening thing... people wearing white blazers from the drinking club. · At breakfast in Normandy on July 2nd, I felt very Max sick from the morning at the incredible bullshit and arrogant treatment of one of the men in the white blazer. The lowest rating for the staff was the rating at that time. Coffee and tea are not good. · Neither The Cafe nor Normandie had good coffee. I'm so excited about my first coffee in a while. ・I ordered an American breakfast at room service, but the coffee tasted bad so I ordered it with tea. The tea was just one. ・I ate Katsu curry, a limited summer menu at The Cafe, four times. The first time it came with soup and coffee because it was a set, but the coffee was so bad that I asked if I could order it alone and it was possible. After the second time, I made it a single cutlet curry. I recommend a single item. < Defects in guest rooms and equipment > ・When you booked a room in the main building, you were assigned a disabled room. · You can watch videos on YouTube, Tver, etc. on the smart TV in the guest room, but the video stopped in every room. ・I was troubled by the sound of footsteps from the upper floor of my room. (Please do good.) ・The light bulb in the toilet was out. (You will need to replace it.) · The refrigerator was weakly cooled. (They exchanged it for me.) - The refrigerator door was half-door because it was hard to close, and the drinks in the refrigerator were not cold. (They replaced me.) ・The blanket I borrowed (attached photo) was too shoddy to be used, as it was not in the kennel at the moment. It's as old as the one we've been using since 1927. Staff who cannot determine whether this blanket is or is not possible by looking at the actual product when taking it to the guest room. <soft side and human error> · Many staff in white blazers were treated poorly and were hygienically unfortunate. I want you to educate me properly. ・In the middle of breakfast at Tankuma, even though it was open until 10:30, the staff started meeting in the store or calling loudly after 10:00. - The bell girl who helped me change the room for the 14th night, the extension cord that crawled on the ground, left me on the desk without hesitation and mangled. It seems to be his first year at the company, but it's a shame he can't think and act for himself. Good luck with that. ・I had asked for the Sankei Shimbun, but during my stay there were different newspapers from Nikkan Sports, Yomiuri Shimbun and Nikkei Shimbun evening newspapers for three days out of 15. When Nikkan Sports was in, I called the front desk and asked them to come and collect it, and they told me that they had made a mistake because the S in the Sankei Shimbun and the S in the Sports Shimbun were the same. · It is a full-service city hotel that is well treated with domestic funds, and I personally like it as a hotel with a strong presence in the history of hotels in Japan, but I especially want young staff to do their best with the impression that they are not good at thinking and acting for themselves. · The hotel's attitude of not responding to reviews and reviews.

Can't fault the service but the interior and decoration of the room are worn, which is a letdown for the price the hotel asks. Location is excellent, though. Breakfast, especially the Japanese one, is nearly perfect in quality and service, though the restaurant for it is a bit small.