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Reviews from Guests

3.0/5

tripadvisor

79

Reviews

from real guests

Cruiser55005554816

5

/

5

After climbing Kurumayama with my climbing friends, I was taken care of after two days and one night. 【Good points】 ◯They smoothly responded to the change in the reservation time of the shuttle bus at Kurumayama Kogen Ski Resort ◯ Friendly Foreign Staff Showa Retro Building ◯ I especially like motsuni on delicious buffet 45 minutes 【Points to be improved】 ◯I would be grateful if you could contact my room when the Starry Sky Observation Night Tour was cancelled. ◯ I wanted the air conditioning to be available because the weather was hot and humid for May. Restaurants, dressing rooms, rooms, karaoke were all muggy and the air conditioning was completely dysfunctional, as if it were set for winter use

Happiness810220

2

/

5

I used it for a five-night Hankyu Trapix tour. I was worried that the reviews of each travel agency since the boiler failure in June were very poor. There is not even a convenience store nearby, so breakfast and dinner are served here. It was moderately delicious, with buffets, French, Japanese, Western, and Chinese. The problem was the vertical and horizontal communication between the Japanese staff at the front desk and the foreign staff. To give one example, a restaurant has only foreign staff. It's a French course, and the steak was rare, so I asked him to make it medium, but he didn't come out after 20 minutes. Unknown reason. When I urge you, you have five minutes. Eventually, after dessert and tea, half an hour later, the other guests at the same table come home having finished their meal, and finally come out medium. He didn't understand Japanese. When you ask for hot oolong, it comes out at room temperature. There was something happening every day and I asked the tour guide to deal with it. I thought it was bouncing back to customers by keeping labor costs down.

koala-ponta

4

/

5

I stayed here for several nights in early September. Tokyo was experiencing scorching hot days, but this hotel, located at an altitude of nearly 1,500m, had a refreshing plateau feel and was comfortable. The room I stayed in was on the Kurumayama side (parking lot side) of the prominent Kurumayama Plateau, to the right of the front desk, but there were only a few cars belonging to hotel staff parked in the parking lot, and in the mornings I would occasionally see guests walking their dogs. On a clear day, you could get a good view of the radar dome and Kurumayama Terrace at the top of Kurumayama Plateau. In the lobby, you could see Mt. Tateshina and Lake Shirakaba from the sofas. Many of the hotel staff were Nepalese, and they were happy to greet me with "Namaste" when I entered the restaurant.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Hot Tub

Hot Spring Bath

Sauna

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Facilities for Disabled Guests

Skiing

Laundry

Shuttle Service (free)

Shared Lounge/TV Area

Chapel/Shrine

Cycling

Daily Housekeeping

Karaoke

Hiking

Tennis Court

Non-smoking Rooms

Fax/Photocopying

Vending Machine (drinks)

Newspapers

Restaurant

Indoor Pool

English Spoken

Japanese Spoken

Bicycles

Wi-Fi in public areas

Garden

Ironing Service

Public bath

Ski School

Swimming pool

Table Tennis

Anti-viral cleaning products

Body thermometer

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

BBQ Facilities

Dutch Spoken

Suit Press

Vending machine

Air conditioning in public area

Dry Cleaning

Elevator

Room Service

Hindi Spoken

Heating in public area

Laundromat

Lockers

Smoke-free property

Hungarian Spoken

Latvian Spoken

Game Room

Nightclub/DJ

24-Hour Front Desk

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Malay Spoken

Norwegian Spoken

Polish Spoken

9 Available Room Types

Deluxe Twin Room
Deluxe Twin Room
Deluxe Twin Room
Deluxe Twin Room
Deluxe Twin Room
Deluxe Twin Room
Deluxe Twin Room

Deluxe Twin Room

room-size-icon

36 Square Meter

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Free Toiletries

Free Toiletries

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

Slippers

Slippers

Electric Kettle

Electric Kettle

Bidet

Bidet

Mountain view

Mountain view

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

Standard Twin Room
Standard Twin Room
Standard Twin Room
Standard Twin Room

Standard Twin Room

room-size-icon

36 Square Meter

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Free Toiletries

Free Toiletries

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

Slippers

Slippers

Electric Kettle

Electric Kettle

Bidet

Bidet

Mountain view

Mountain view

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

Standard Twin Non-Smoking
Standard Twin Non-Smoking
Standard Twin Non-Smoking

Standard Twin Non-Smoking

Hair dryer

Hair dryer

Mirror

Mirror

Towels

Towels

Free Wifi

Free Wifi

TV

TV

Slippers

Slippers

Complimentary tea

Complimentary tea

Refrigerator

Refrigerator

Carpeted

Carpeted

Wardrobe/Closet

Wardrobe/Closet

Safe

Safe

Japanese Style 4 Persons
Japanese Style 4 Persons
Japanese Style 4 Persons

Japanese Style 4 Persons

Standard Twin Room Non-Smoking
Standard Twin Room Non-Smoking
Standard Twin Room Non-Smoking

Standard Twin Room Non-Smoking

Facilities Details

Pool and Spa

Sauna

Indoor Pool

Fitness Center

Hot Tub

Hot Spring Bath

Parking and Transportation

Shuttle Service (free)

Free Parking

Food & Drink

Vending Machine (drinks)

Restaurant

Bar

BBQ Facilities

Buffet-Style Restaurant

Vending machine

Room Service

Breakfast service

Front Desk Services

Newspapers

Lockers

24-Hour Front Desk

Activities

Skiing

Cycling

Hiking

Tennis Court

Ski School

Table Tennis

Entertainment and Family Services

Karaoke

Kids club

Air conditioning in public area

Heating in public area

Laundromat

Smoke-free property

Nightclub/DJ

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Common Areas

Shared Lounge/TV Area

Chapel/Shrine

Shared Kitchen

Game Room

Cleaning Services

Laundry

Daily Housekeeping

Ironing Service

Anti-viral cleaning products

Body thermometer

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Suit Press

Dry Cleaning

Languages Spoken

English Spoken

Japanese Spoken

Dutch Spoken

Hindi Spoken

Hungarian Spoken

Latvian Spoken

Icelandic Spoken

Malay Spoken

Norwegian Spoken

Polish Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Facilities for Disabled Guests

Heating

Non-smoking Rooms

Designated Smoking Area

Air Conditioning

Bicycles

Garden

Public bath

Swimming pool

Elevator

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]