Hakuba Highland Hotel

I chose breakfast included, but it was good because it was delicious and didn't offer too much or too little variety. It was good that I could put sashimi on vinegared rice and eat it in a bowl of rice. The rooms are not new, but they are spacious and clean. The view was also good. It was nice to see mountains in the public bath. If you brought a swimsuit, you could put in a swimming pool. (You can rent one, but there's a charge.) There seemed to be no lotion at the large baths of the hot springs either. I don't know if I didn't ask. There is a shuttle bus and a bus, so you don't have to drive to get there.

TERRIBLE HOTEL WITH TERRIBLE SERVICE. I booked a room for two nights (spring season so it’s not peak). The room I was assigned to is RIGHT in front of the lift, so it’s very noisy and disturbing because you can hear people chatting and giggling as if they are talking right next to you. I am a very light sleeper too, so I called front desk to ask if I can change to another room. I assume all their other rooms have really bad soundproof too, cos it literally sounded like someone talking next to you. They told me that (in exact wordings) ‘I should know this is a noisy room when I booked’. As confused as I was, I digged out the confirmation email, and told her that it doesn’t state anywhere. Then she came back and told me, oh yes it doesn’t state anywhere but we are fully booked (I asked if I can pay to upgrade to another room). I then went out to talk to her because she was constantly holding up the line (I assume she was talking to her supervisor). Mind you, her attitude was pretty blunt from the beginning. So I went out, showed her the confirmation email, and she pointed at ‘訳あり’. I said that translates to special offer according to google translate, it doesn’t state noisy in any way. She said ‘No, that’s not what it’s meant, not special offer’ (without the intention to explain what it actually means if google translate got it wrong). I asked her what does it mean then, she said it means the room may not have a good view, or just anything ‘that’s not good’. And I said, it still doesn’t state that it’s noisy. I suggest you put it on the remarks because it’s common for travelers to be light sleepers, so people can avoid booking this room. She just nodded and looked away despite my dissatisfaction and discomfort with the noise, and didn’t even apologize for the inconvenience caused, as if this is not their responsibility at all. This is NOT acceptable, their attitude was bad too.

The hotel has a wooden charm about it. It had a very nice onsen which is well managed and with outdoor snow experience. The view from the hotel was amazing, you could see the entire mountain range and valley.It was total bliss. The hotel staff was kind and cooperative.Its located 15 min walk from the station and I would recommend you take that walk as it's very scenic ( if you have less luggage). The breakfast was good and the coffee was very good. I would like to visit this town again someday.The price was a very good value for room and facilities.