Kyukaruizawa Kikyo, Curio Collection by Hilton

Stayed here for 3 nights. We chose this hotel primarily for the room and overall brand reputation. Unfortunately, our experience didn’t quite align with the glowing reviews about exceptional service. We didn’t encounter particularly warm or attentive staff during our stay. Each time we drove out and returned, we were asked what we were here for, which felt surprising for a property positioned as a five-star hotel. A more personalized approach and better guest recognition would have elevated the experience. The onsen facilities were decent, but maintenance could be improved. During my three consecutive visits (one each night), I noticed the same piece of tissue floating in the pool of the bigger onsen (they alternate the onsens) which raised some concerns about cleaning frequency. The most memorable service moment came from an elderly Japanese gentleman who assisted us with our luggage and parking upon arrival — he was warm, welcoming, and genuinely helpful. On the other hand, during check-out, a male staff member at the lobby saw us carrying our luggage but did not offer assistance, which was disappointing. Overall, if you are looking for a functional stay or something closer to a business hotel experience, this property may work. However, if you are expecting warm hospitality and five-star attentiveness, it may not fully meet those expectations.

Excellent service and impeccable super professional competent and very kind staff. Breakfast and dinner top.Pulizia minuziosa.Stanze comfortevoli and Riccione.Onsen and location really al top.Lo highly recommend and definitely will be back soon with all my family

I booked a superior room as a Hilton diamond member. I was upgraded to a premium room the day before check in. Usually this doesn’t sound like much however the premium room is quite spacious! The room essentially has a living room and bedroom. What’s really surprising is that the entire minibar is complimentary and could be replenished, something I’ve only encountered at a couple of 5 star hotels elsewhere. This included some hard drinks as well as some delicious prepared snacks. In a way, this is necessary as there are no convenience stores in the neighborhood and you’ll have to go to Karuizawa station past a certain hour in the evening. The hotel itself is only 3 floors high and has a very boutique feel. The service level was great and all the staff I encountered were friendly and helpful. Diamond members are entitled to a cocktail hour at the hotel restaurant that includes some snacks and drinks. This is nothing more than a snack so if you’re hungry for a meal I’d suggest the actual restaurant or going outside the hotel. I really enjoyed breakfast service at the hotel restaurant. The public bath is one of the best I’ve experienced thus far in Japan! Hot bath, cold bath, scented sauna, never crowded, and more amenities than any other public bath I’ve been to! The hotel is located in Old Karuizawa which features some shops around the main street as well as a “Ginza” area however once beyond the main road it’s a very quiet area. As I mentioned previously, there are no convenience stores or any other stores that would be open late in the evening in the area. If you need such you’ll have to go to the station. There’s also a mall and resort south of the station. The hotel features a “shuttle” service to Karuizawa Station however it’s really more of a private car they keep in the parking lot. It runs on demand meaning that you’ll need to let the staff know when you need to use it. Some nights can get a bit expensive however if you’re planning on staying in Karuizawa I’d recommend this hotel!