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Reviews from Guests

3.0/5

tripadvisor

115

Reviews

from real guests

Curious20192928663

1

/

5

I stayed in room 572. They said it was a room with a panoramic view of Lake Suwa, but the windows were full of bird droppings and blackmail carcasses, which was uncomfortable. Also, the area near the faucet of the unit bus was not cleaned due to the brown mold. Now 30,000 yen without breakfast is too bad. Hey. I'm licking my guests. I've never been in a hotel where I felt so bad and uncomfortable. The service was also terrible. I don't want to stay here again.

jocelynd62

5

/

5

I only stayed one night as part of a tour. We arrived in the early evening and left soon after breakfast. The room was clean and overlooked a carpark. We had our evening meal which was a Japanese meal in hotel. They had Yukatas on each floor and we wore them for the dinner. The dinner was very raditional with many dishes and a burner to cook our meat and vegetables Breakfast had a wide range of food and I enjoyed the small meatballs. There are divided plates for breakfast which are ideal for breakfast. The hotel is just across the road from lake Suwa there is a walking path around the lake it was a very pleasant stroll in the morning

3104Arata

4

/

5

・4 nights and 5 days in the main building single room (35,140 yen). ・Suwa City, Nagano Prefecture. RAKO Hananoi Hotel stands in front of Lake Suwa, a 20-minute walk from Kami-Suwa Station. ・We used it as a workday for 5 days and 4 nights from Sunday to Thursday. ■■■Review Summary■■■ ◆Best hotel for work ◆ Open-air bath with lake view, sauna, pool, bicycle rental (biking Lake Suwa), Chinese restaurant. Extensive facilities. ◆ You can also enjoy gourmet food in front of the station in 15-20 minutes on foot ■■■■■■■■■■■ [Room] ・Simple Western-style room. · It was not a lake view, but it was a nice room with a view of the city and the sun in the morning. · The bed has 3 USB outlets for easy charging. There's plenty of space at the head of the bed, so there's plenty of room for things you're charging. · Refrigerator is a common size in business hotels. I try not to change the temperature, but you can change it if you ask the front desk. I didn't change it, but it was just right. (It gets pretty cold.) · The desk was spacious and I was able to work well with two laptops deployed. There is also a TV, but it could be used as a monitor with HDMI. ・The bath and toilet are three-point units, but since we use the hot springs, we hardly used them. So no inconvenience at all. · Since there is more space than the bed, you can walk around enough even if you leave your luggage for 5 days and 4 nights. [Hot springs] It is a large public bath where 'Mizuhana-no-yu' and 'Tsukihana-no-yu' change hands daily. ・The private baths "Apple no Yu" and "Apricot no Yu" are indoor baths, but you can see the lake view. ・The private open-air bath "Karin no Yu" does not have a lake view, but you can enjoy the private open-air bath. ・The public bath can be used at 14:00-03:00 / 04:00-10:00. (The open-air bath can only be used at 14:00-22:30 / 06:00-10:00 and the sauna can only be used at 14:00-22:30.) · Neighbors come to bathe from 15:00 without staying, but between 14:00 and 15:00, only consecutive guests can enjoy both the sauna and the open-air bath the most. ・For open-air baths, you can see Lake Suwa in both "Mizuhana no Yu" and "Gekka no Yu." Blindfolds to prevent visibility from the outside obstruct the landscape somewhat, but Lake Suwa is still nice to see close by. ・There are two types of open-air bath space: Open-air bath and local sake bath. “Jizake no Yu” is a famous bath laced with local sake from Suwa, which eliminates waste products from the body and makes your skin sticky and slippery. ・There was also a wide variety of indoor baths.  * Obsidian water is polished to obsidian, which emits faint magnetic field lines and negative ions, and soft water heals your skin.  * A serpentine bath borrowed with special permission from the city of Ina. The mineral-rich hot water and the far infrared effect make you feel warm.  * A stone bath with a zero magnetic field at the Partial Pass, borrowed with special permission from the city of Ina. The hot water is polished with stones from the Bunhang Pass, which is attracting attention as one of Japan's representative power spots.  * Herbal bath: Manju-no-yu (水華湯) is a herbal medicinal hot spring of Chinese medicine that promotes blood flow · Poka-poka Onsen.  * Senju-no-yu (gekka-no-yu), which is said to have been used as a poultice and abdominal pain medicine, contains Kihada, a herbaceous medicinal bath from Suwa City. Uchimi / Kujiki / Muscle aches / Fatigue recovery.  * Dry sauna ・Herbal baths are around 35 degrees Celsius, so you can stay in them forever. I had time for consecutive nights, so I used this bath for more than 30 minutes to heal my body. ・I also tried "Sa-katsu" of "Sa-michi" for the first time in the sauna. But I could not arrange it lol [meals] ・We have not eaten this time. ・There seems to be a Chinese restaurant on the first floor, and it is open for lunch. [Inside and in the lobby] · There is a souvenir shop on the left hand side of the entrance and a lobby lounge in the back. · There are always 2-3 hotel workers, so if you need anything, they will come and ask you. · The lobby lounge is free to use from 10:00-21:00, so you may want to sit back and read a book or snap your PC here. [Customer service] · A polite and very crisp hotel worker. · Both when checking in and when renting a bicycle, it was a careful explanation and easy preparation. ・Cleaners are also cheerful and friendly in saying "Good morning~" when they see each other. [Other] ・There is also a swimming pool, which costs 1,000 yen extra, but it seems to be available from 12:00 to 22:00. (Children without diapers are not allowed.) There seems to be no swimsuit rental either.) · It may be a good idea to exercise a little at work. [Overall] ・I thought it was a great hotel to work in while soaking in the hot springs. · Spacious desk even in Western style room. A large public bath (and an open-air bath) that can be entered at any time. You can exercise in the pool and eat in the facility. Furthermore, if you rent a bike, you can cycle around Lake Suwa in about two hours. ・It is a nice space and location where you can spend a week with work, hot springs and exercise without sightseeing. ・If I walked for 15-20 minutes, I could go to Kami-Suwa Station, so I sometimes went out to eat in front of the station after exercising. ・We enjoyed Lake Suwa and hot springs to the fullest for a week. Thank you very much. #Nagano Spot #Things to do #RAKO Hananoi Hotel #Suwa City, Nagano Prefecture #Suwa Spot #Suwa Sightseeing #Suwa Hotel #Suwa Onsen #Sauna #Workcation #Nagano Hotel #NaganoSpot #TouristSpot #RakoHananoiHotel #SuwaCityNaganoPrefecture #SuwaSpot #SuwaTourism #SuwaHotel #SuwaOnsen #Sauna #Workation #NaganoHotel

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Hot Spring Bath

Sauna

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Shuttle Service (free)

Ironing Service

Non-smoking Rooms

24-Hour Front Desk

Vending Machine (drinks)

Room Service

Daily Housekeeping

Dry Cleaning

Lockers

Restaurant

Fax/Photocopying

Laundry

VIP Room Facilities

Massage

Shared Lounge/TV Area

Indoor Pool (seasonal)

Facilities for Disabled Guests

Concierge Service

Terrace

Indoor Pool

English Spoken

Chinese [Mandarin]

Japanese Spoken

Wi-Fi in public areas

Fishing

Game Room

Swimming pool

Anti-viral cleaning products

Body thermometer

Cashless payment service

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Alternative meal arrangement

Dutch Spoken

Vending machine

Air conditioning in public area

Special Diet Meals (upon request)

Contactless check-in/out

Hebrew Spoken

Elevator

Croatian Spoken

Heating in public area

Invoice provided

Smoke-free property

Hungarian Spoken

Latvian Spoken

Nightclub/DJ

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Malay Spoken

Karaoke

Bicycle Rental

7 Available Room Types

Standard Single Room - Non-Smoking
Standard Single Room - Non-Smoking
Standard Single Room - Non-Smoking
Standard Single Room - Non-Smoking
Standard Single Room - Non-Smoking
Standard Single Room - Non-Smoking
Standard Single Room - Non-Smoking

Standard Single Room - Non-Smoking

room-size-icon

15 Square Meter

Shower

Shower

Pay-per-view Channels

Pay-per-view Channels

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Iron

Iron

Refrigerator

Refrigerator

Desk

Desk

Shared Bathroom

Shared Bathroom

Free Toiletries

Free Toiletries

Toilet

Toilet

Washing machine

Washing machine

Private bathroom

Private bathroom

Heating

Heating

Shared Toilet

Shared Toilet

Slippers

Slippers

Satellite Channels

Satellite Channels

Carpeted

Carpeted

Tile/Marble floor

Tile/Marble floor

View

View

Dining Area

Dining Area

Electric Kettle

Electric Kettle

Bidet

Bidet

Mountain view

Mountain view

Hypoallergenic

Hypoallergenic

Towels

Towels

Dining Table

Dining Table

Upper floors accessible by elevator

Upper floors accessible by elevator

Clothes Rack

Clothes Rack

Twin Room - Non-Smoking
Twin Room - Non-Smoking
Twin Room - Non-Smoking
Twin Room - Non-Smoking
Twin Room - Non-Smoking
Twin Room - Non-Smoking

Twin Room - Non-Smoking

room-size-icon

25 Square Meter

Shower

Shower

Pay-per-view Channels

Pay-per-view Channels

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Iron

Iron

Refrigerator

Refrigerator

Desk

Desk

Shared Bathroom

Shared Bathroom

Free Toiletries

Free Toiletries

Toilet

Toilet

Washing machine

Washing machine

Private bathroom

Private bathroom

Heating

Heating

Shared Toilet

Shared Toilet

Slippers

Slippers

Satellite Channels

Satellite Channels

Carpeted

Carpeted

Tile/Marble floor

Tile/Marble floor

View

View

Dining Area

Dining Area

Electric Kettle

Electric Kettle

Bidet

Bidet

Mountain view

Mountain view

Hypoallergenic

Hypoallergenic

Towels

Towels

Dining Table

Dining Table

Upper floors accessible by elevator

Upper floors accessible by elevator

Clothes Rack

Clothes Rack

Japanese-Style Room - Non-Smoking
Japanese-Style Room - Non-Smoking
Japanese-Style Room - Non-Smoking
Japanese-Style Room - Non-Smoking
Japanese-Style Room - Non-Smoking
Japanese-Style Room - Non-Smoking

Japanese-Style Room - Non-Smoking

room-size-icon

40 Square Meter

Shower

Shower

Pay-per-view Channels

Pay-per-view Channels

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Iron

Iron

Refrigerator

Refrigerator

Shared Bathroom

Shared Bathroom

Free Toiletries

Free Toiletries

Toilet

Toilet

Washing machine

Washing machine

Private bathroom

Private bathroom

Heating

Heating

Shared Toilet

Shared Toilet

Slippers

Slippers

Satellite Channels

Satellite Channels

Tile/Marble floor

Tile/Marble floor

View

View

Dining Area

Dining Area

Electric Kettle

Electric Kettle

Bidet

Bidet

Lake view

Lake view

Hypoallergenic

Hypoallergenic

Towels

Towels

Dining Table

Dining Table

Upper floors accessible by elevator

Upper floors accessible by elevator

Economy Single Room - Non-Smoking
Economy Single Room - Non-Smoking
Economy Single Room - Non-Smoking
Economy Single Room - Non-Smoking
Economy Single Room - Non-Smoking

Economy Single Room - Non-Smoking

room-size-icon

15 Square Meter

Shower

Shower

Pay-per-view Channels

Pay-per-view Channels

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Iron

Iron

Refrigerator

Refrigerator

Desk

Desk

Shared Bathroom

Shared Bathroom

Free Toiletries

Free Toiletries

Toilet

Toilet

Washing machine

Washing machine

Private bathroom

Private bathroom

Heating

Heating

Shared Toilet

Shared Toilet

Slippers

Slippers

Satellite Channels

Satellite Channels

Carpeted

Carpeted

Tile/Marble floor

Tile/Marble floor

Dining Area

Dining Area

Electric Kettle

Electric Kettle

Bidet

Bidet

Hypoallergenic

Hypoallergenic

Towels

Towels

Dining Table

Dining Table

Upper floors accessible by elevator

Upper floors accessible by elevator

Japanese Style Room Non-Smoking
Japanese Style Room Non-Smoking
Japanese Style Room Non-Smoking

Japanese Style Room Non-Smoking

room-size-icon

21 Square Meter

Facilities Details

Pool and Spa

Sauna

Massage

Indoor Pool (seasonal)

Hot Spring Bath

Indoor Pool

Hot Tub

Parking and Transportation

Free Parking

Shuttle Service (free)

Bicycle Rental

Food & Drink

Vending Machine (drinks)

Room Service

Bar

Restaurant

Alternative meal arrangement

Buffet-Style Restaurant

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Lockers

Concierge Service

Activities

Fishing

Entertainment and Family Services

Kids club

Air conditioning in public area

Contactless check-in/out

Heating in public area

Invoice provided

Smoke-free property

Family/child friendly

Nightclub/DJ

Karaoke

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Common Areas

Shared Lounge/TV Area

Terrace

Game Room

Cleaning Services

Ironing Service

Daily Housekeeping

Dry Cleaning

Laundry

Anti-viral cleaning products

Body thermometer

Cashless payment service

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Dutch Spoken

Hebrew Spoken

Croatian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Malay Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Air Conditioning

Family Rooms

Designated Smoking Area

Heating

VIP Room Facilities

Facilities for Disabled Guests

Swimming pool

All Spaces Non-Smoking (public and private)

Elevator

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]