Art Hotel Joetsu

I chose this hotel because it is located just a few minutes' walk from Takada Station on the Echigo Tokimeki Railway. As I didn't have time to eat breakfast due to a mountain climb the next morning, I stayed there with the "Best Rate/Room Only Minimum Price Guaranteed Plan". It's hard to tell from the outside, but there is a chapel in the courtyard that is used for weddings. Looking out the window from my room, I was quite surprised to see that it was right in front of the entrance to the chapel. In terms of facilities, it is a city hotel, but from my stay I think it is more like a business hotel. I agree with other people's posts that there are many rough edges.

- background The hotel representative did mistake to charge ¥1300 yen less (not fulfill coupon requirement) when I checked in: “another manager officially acknowledged their mistake.” Action: - calling to my room! - posting memo to come to the front desk right away!! - taking about one hour at the front desk to solve the issue even in the evening !!! Question and problem - why not ask me to correct the difference in the checkout? (Seems their awful business rule) - no understanding customer’s time and how to solve issues with the customer (my hourly wage should be more than ¥1300 but even their due to their mistake) Summary and action: Although the representative accepted their mistake (coupon applied-just ¥1300), they spent about 1hour to solve an issue and keep awfully asking me to come the front desk during the stay. Why not ask when I checked out? Definitely it might be related to their unacceptable business system. It seems that the hotel employees are not understanding what the hotel business is and the concept of hospitality especially solving issues of customers Unlike their competitors like APA and Dormy-in, it is such a poor service and not well maintained hotel itself. I am not using anymore my stays chains and not recommend at all. I am also exploring any action to payback my time from their service. In the bottom line, hopefully the Covid-19 will impact on this kind of business to remind not even omotenashi, but just basic hotel customer’s very basic right.

Great location, hotel is old, but well maintained. Rooms are small but fine and clean. Parking was not free, it is 500 yen. It is in the center, so many options for dining and shopping within walking distance.