The Ritz-Carlton, Okinawa

4.0 / 5

•

1343-1 Kise, Nago, Okinawa, 905-0026 Japan

Reviews from Guests

4.0/5

971

Reviews

from real guests

Ambassador810076

I was moved by the wonderful, heartfelt service from the staff when I stayed five years ago, and I revisited for our fifth wedding anniversary. However, this time, the customer service was generally impersonal, and I could hardly feel the warmth or meticulous attention to detail characteristic of the Ritz-Carlton that I felt before. It's very disappointing because I revisited it feeling that the "hospitality of the people" was as valuable as the luxurious facilities. I hope it returns to the Ritz-Carlton Okinawa that was so memorable before.

stevozzz

Marriott VIP here. I almost never write reviews but this Ritz Carlton deserves one - PLEASE AVOID! Worst one I’ve stayed at and I’m a frequent flyer/ traveller. I should have trusted the reviews - I thought there’s a certain standard that a Ritz Carlton property will hold itself to, but I was proven wrong. Food: Kise (Teppanaki) is fine; Riva (the Italian) is hopelessly bad. The seafood pasta is so overcooked I can’t finish it. The grilled octopus is ice cold by the time it got to us. I saw good reviews for the Vitello Tonnato - it was so bland and just so bad I needed to ask for black pepper (because there’s almost no tuna sauce, and the black pepper dispenser on the table did not work) and Tabasco, and only because I was hungry and had to eat something. (In fairness, the Tiramisu was good.) What’s worse, there’s simply no food options on site - you can choose between burger and sandwich at Riva for lunch, or similarly limited options with room service (because no other restaurants on site serve lunch). There’s simply nothing else. On day 1 we had to have the afternoon tea set during lunch time because there’s no good options, and only because the staff was kind enough to let us order that before tea time. Service is otherwise subpar - I raised my hand for minutes before I actually get service at the restaurant - an unpleasant surprise for a supposedly luxury hotel in Japan. Even though I’m still staying at the property, I actually just booked tomorrow’s lunch at Halekulani (this is why I’m on Google maps and decided to write a review, which I’m also posting here), where we stayed previously - I simply cannot take another meal at this hotel. Oh and, the only hotel pool is mosquito-infested as the sun sets because of all the lights they put up - fine during the day though. They will drive you to nearby beaches, but the concierge just don’t know the area well enough - we were dropped off at a beach that’s closed by the time we were dropped off (to be fair it was 6pm but we were hoping to see the sunset and asked for recommendation) and had to call our own uber back because they don’t pick you up after 7pm. Please do yourself a favour and book Halekulani or Busena Terrace if you’d like to stay in the area.

C7145XFstefana

Let me tell you about the hotel that saved our honeymoon and left us completely speechless. We had originally booked elsewhere in Okinawa. I will not name names, but the experience at the other hotel was so far below expectations that after just one night, we looked at each other and said: we are not spending our honeymoon here. So we packed our bags and walked next door to the Ritz-Carlton Okinawa. And that decision changed everything. From the second we stepped through those doors, we knew we were somewhere different. Somewhere special. Hitomi Adachi and the team did not just check us in. They welcomed us. They found out it was our honeymoon and from that moment on, every single interaction felt personal, warm, and genuinely thoughtful. This is not the kind of service you can train people to fake. This is a team that actually cares, and it shows in every detail. The room was breathtaking. The kind of room you do not want to leave in the morning. The kind of room you talk about for years. The views, the space, the quality of everything around you, it all felt considered and intentional. The location is stunning. Okinawa itself is paradise, but the Ritz sits within it in a way that feels effortless. The amenities matched everything else: impeccable, generous, and exactly what a honeymoon should feel like. We arrived disappointed. We left completely in love, not just with each other, but with this hotel, this team, and this island. The Ritz-Carlton Okinawa did not just meet our expectations. It reset them entirely. If you are celebrating something that matters, if you want to feel like a guest rather than a room number, if you want the kind of hospitality that you will still be talking about years from now, book this hotel. Do not hesitate. Do not look anywhere else. We will be back. That is not a hope. That is a promise.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Water Park

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Library

Terrace

Dry Cleaning

Express Check-in/Check-out

Daily Housekeeping

Concierge Service

Soundproof Rooms

Outdoor Pool

BBQ Facilities

Indoor Pool

Ironing Service

Shoeshine

Facilities for Disabled Guests

Babysitting/Child Services

Newspapers

Diving

Restaurant

Massage

Shared Lounge/TV Area

Shops (on site)

Packed Lunches

Breakfast in the Room

Room Service

24-Hour Front Desk

Non-smoking Rooms

Fishing

Fax/Photocopying

Laundry

Outdoor Pool (seasonal)

Private Check-in/Check-out

Currency Exchange

English Spoken

Chinese [Mandarin]

French Spoken

Italian Spoken

Japanese Spoken

Korean Spoken

Wi-Fi in public areas

Body scrub

Garden

Khmer Spoken

Pool with view

Snorkeling

Swimming pool [outdoor]

Yoga room

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in common areas

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Alternative meal arrangement

Dutch Spoken

Room service [24-hour]

Air conditioning in public area

Special Diet Meals (upon request)

Elevator

Heating in public area

Smoke-free property

Hungarian Spoken

Latvian Spoken

Golf Course (within 2 miles)

Game Room

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Karaoke

Valet Parking

Breakfast service

Buffet-Style Restaurant

Free Parking

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Water Park

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Library

Terrace

Dry Cleaning

Express Check-in/Check-out

Daily Housekeeping

Concierge Service

Soundproof Rooms

Outdoor Pool

BBQ Facilities

Indoor Pool

10 Available Room Types

Presidential Suite, 2 Double Beds, Ocean View

Presidential Suite, 2 Double Beds, Ocean View

Sleep comfort items

Close-caption TV

Electric Kettle

Blackout curtains

Bidet

Tea/Coffee Maker

Desk

Toiletries

Interconnecting Room(s) Available

Lever handle on door

Slippers

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Soundproof

Laptop workspace

Bathtub or Shower

Minibar

Internet [LAN]

Fan

Daily housekeeping

Free Wifi

Telephone

iPod dock

Towels

Lowered electrical outlet

Toilet

Private bathroom

Bathrobes

Hair dryer

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Premier Room, 2 Double Beds, Balcony

Sleep comfort items

Close-caption TV

Electric Kettle

Air Conditioning

Blackout curtains

Bidet

Tea/Coffee Maker

Desk

Toiletries

Balcony/Terrace

Interconnecting Room(s) Available

Lever handle on door

Slippers

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Soundproof

Laptop workspace

Bathtub or Shower

Minibar

Internet [LAN]

Fan

Daily housekeeping

Free Wifi

Telephone

iPod dock

Towels

Lowered electrical outlet

Toilet

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Club Suite, 2 Bedrooms

Sleep comfort items

Close-caption TV

Electric Kettle

Blackout curtains

Bidet

Tea/Coffee Maker

Desk

Toiletries

Interconnecting Room(s) Available

Lever handle on door

Slippers

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Soundproof

Laptop workspace

Bathtub or Shower

Minibar

Internet [LAN]

Fan

Daily housekeeping

Free Wifi

Telephone

iPod dock

Towels

Lowered electrical outlet

Toilet

Private bathroom

Bathrobes

Hair dryer

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Deluxe Room, 2 Double Beds, Balcony

Sleep comfort items

Close-caption TV

Electric Kettle

Bathtub seat

Blackout curtains

Bidet

Tea/Coffee Maker

Desk

Toiletries

Balcony/Terrace

Accessible toilet

Interconnecting Room(s) Available

Lever handle on door

Slippers

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Soundproof

Bathtub grab bar

Laptop workspace

Bathtub or Shower

Minibar

Internet [LAN]

Fan

Daily housekeeping

Free Wifi

Telephone

iPod dock

Towels

Lowered electrical outlet

Toilet

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Sleep comfort items

Close-caption TV

Electric Kettle

Blackout curtains

Bidet

Tea/Coffee Maker

Desk

Toiletries

Balcony/Terrace

Interconnecting Room(s) Available

Lever handle on door

Slippers

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Soundproof

Laptop workspace

Bathtub or Shower

Minibar

Internet [LAN]

Fan

Daily housekeeping

Free Wifi

Telephone

iPod dock

Towels

Lowered electrical outlet

Toilet

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Hotel Details

AI Summary

About The Ritz-Carlton, Okinawa

The Ritz-Carlton, Okinawa is a magnificent 5-star luxury hotel located in Nago, Okinawa, Japan. This exquisite property offers a serene and opulent atmosphere, perfect for travelers seeking a world-class experience. Guests can enjoy premium comfort and sophisticated services amidst the beautiful surroundings of Okinawa.

Services & Amenities at The Ritz-Carlton, Okinawa

The Ritz-Carlton, Okinawa provides an array of exceptional facilities and services designed for a memorable stay. Guests can enjoy free Wi-Fi, a library, and a balcony in select areas. The hotel offers practical services such as dry cleaning, free parking, express check-in/check-out, daily housekeeping, concierge service, ironing service, and shoe shine service. For recreation, there are outdoor and indoor swimming pools, BBQ facilities, a water park, and diving opportunities. Additional amenities include soundproof rooms, facilities for disabled guests, childcare service, a smoking area, heating, newspapers, and a restaurant.

About the The Ritz-Carlton, Okinawa Hotel Brand

The Ritz-Carlton, Okinawa belongs to The Ritz-Carlton Hotel Company, a renowned global luxury hotel brand recognized for its exceptional service and opulent accommodations. Part of Marriott International, The Ritz-Carlton chain is celebrated worldwide for delivering unparalleled guest experiences, iconic properties, and a commitment to personalized hospitality, making each stay truly distinctive.

Location & Getting to The Ritz-Carlton, Okinawa

The Ritz-Carlton, Okinawa is situated at 1343-1 Kise, Nago, Okinawa, Japan. This prime location in Nago, a beautiful city in Okinawa, offers convenient access to the region's attractions. Travelers can reach The Ritz-Carlton, Okinawa by private transportation such as a taxi or car rental, navigating towards Kise within Nago city. The hotel's address serves as a clear landmark for arrival.

Facilities Details

Pool and Spa

Outdoor Pool

Indoor Pool

Massage

Sauna

Outdoor Pool (seasonal)

Fitness Center

Hot Tub

Spa

Parking and Transportation

Free Parking

Airport Shuttle (free)

Valet Parking

Food & Drink

BBQ Facilities

Restaurant

Packed Lunches

Breakfast in the Room

Room Service

Bar

Alternative meal arrangement

Buffet-Style Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Express Check-in/Check-out

Concierge Service

Newspapers

24-Hour Front Desk

Private Check-in/Check-out

Currency Exchange

Activities

Diving

Water Park

Fishing

Snorkeling

Golf Course (within 2 miles)

Entertainment and Family Services

Babysitting/Child Services

Kids club

Air conditioning in public area

Heating in public area

Smoke-free property

Nightclub/DJ

Karaoke

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Shops (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Library

Terrace

Shared Lounge/TV Area

Game Room

Cleaning Services

Dry Cleaning

Daily Housekeeping

Ironing Service

Shoeshine

Laundry

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in common areas

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Languages Spoken

English Spoken

Chinese [Mandarin]

French Spoken

Italian Spoken

Japanese Spoken

Korean Spoken

Khmer Spoken

Dutch Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Soundproof Rooms

Facilities for Disabled Guests

Designated Smoking Area

Heating

Non-smoking Rooms

Air Conditioning

Body scrub

Garden

Pool with view

Swimming pool [outdoor]

Yoga room

Elevator

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About The Ritz-Carlton, Okinawa

AI Summary

1. Does The Ritz-Carlton, Okinawa offer free parking?

Yes, The Ritz-Carlton, Okinawa provides free parking for guests.

2. Is Wi-Fi available at The Ritz-Carlton, Okinawa?

Yes, guests can enjoy free Wi-Fi throughout The Ritz-Carlton, Okinawa.

3. Are there swimming pools at The Ritz-Carlton, Okinawa?

Yes, The Ritz-Carlton, Okinawa features both an outdoor swimming pool and an indoor swimming pool.

4. Does The Ritz-Carlton, Okinawa have a restaurant on site?

Yes, there is a restaurant available at The Ritz-Carlton, Okinawa.

5. What check-in and check-out services are available at The Ritz-Carlton, Okinawa?

The Ritz-Carlton, Okinawa offers express check-in and check-out services.

6. Are there facilities for children at The Ritz-Carlton, Okinawa?

Yes, The Ritz-Carlton, Okinawa provides childcare service and a water park.

7. Are there facilities for disabled guests at The Ritz-Carlton, Okinawa?

Yes, The Ritz-Carlton, Okinawa offers facilities for disabled guests.

8. Is there a designated smoking area at The Ritz-Carlton, Okinawa?

Yes, The Ritz-Carlton, Okinawa has a designated smoking area.

9. Can guests enjoy diving activities at The Ritz-Carlton, Okinawa?

Yes, diving opportunities are available at The Ritz-Carlton, Okinawa.