Overall Reviews

4.0/5

tripadvisor

1,957

Reviews

from real guests

kade9

5

/

5

I returned to Shangri- La Tokyo to celebrate my birthday by myself . I wanted a bit of peace & alone time . The management team & all the staffs at reception / concierge/ spa and especially at...

HLinkowich

5

/

5

After arriving from SFO, we checked in to the Shangri La Tokyo at 5 pm. We had 2 rooms booked under separate reservations for a family of 5. I communicated with the hotel prior to arrival asking for...

JimKX

5

/

5

My son and I had an amazing stay with Shangri La Tokyo for 3 nights. Seamless collection from the airport and straight to the hotel. Very swift and efficient service from the check in team and...

Facilities Details

Sauna

Massage

Indoor Pool

Indoor Pool (all year)

Fitness Center

Hot Tub

Spa

Valet Parking

Bicycle Rental

Room Service

Bar

Breakfast in the Room

Restaurant

Breakfast [buffet]

Breakfast [continental]

Coffee shop

Restaurants

Room service [24-hour]

Concierge Service

Private Check-in/Check-out

Newspapers

Lockers

Express Check-in/Check-out

Currency Exchange

24-Hour Front Desk

Hiking

Children's books and toys

Air conditioning in public area

Business facilities

Concierge

Contactless check-in/out

Convenience store

Doorman

Food delivery

Gift/souvenir shop

Grooming service

Heating in public area

Laundry service

Luggage storage

Postal service

Safety deposit boxes

Shops

Smoke-free property

Smoking area

Xerox/fax in business center

Babysitting service

Family/child friendly

Kids meal

Meeting/Banquet Facilities

Fax/Photocopying

Game Room

Daily Housekeeping

Dry Cleaning

Ironing Service

Shoeshine

Laundry

Anti-viral cleaning products

Body thermometer

Breakfast in room

Breakfast takeaway service

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Hygiene certification

Individually-wrapped food options

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

English

Arabic

Chinese [Cantonese]

Chinese [Mandarin]

French

German

Hindi

Italian

Japanese

Korean

Malay

Free Wifi

Free Wi-Fi in all rooms!

Internet

Internet services

Wi-Fi in public areas

Heating

VIP Room Facilities

Facilities for Disabled Guests

Soundproof Rooms

Non-smoking Rooms

Designated Smoking Area

Air Conditioning

Wheelchair accessible

Foot bath

Gym/fitness

On-site entertainment

Spa/sauna

Steamroom

Swimming pool

Swimming pool [indoor]

Ticket services

Tours

Elevator

CCTV in common areas

CCTV outside property

Check-in/out [express]

Check-in/out [private]

Check-in [24-hour]

Dog-friendly

Fire extinguisher

Front desk [24-hour]

Pet-friendly [charges apply]

Pets allowed

Safety/security feature

Security [24-hour]

Smoke alarms

Airport transfer

Car park [charges apply]

Car park [nearby]

Car park [on-site]

Rental car

Shuttle service

Taxi service

Nearby Location