New Otani Inn Tokyo

3.0 / 5

•

1-6-2, Osaki, Shinagawa-ku, Tokyo, 141-0032

Reviews from Guests

3.0/5

643

Reviews

from real guests

kindtraveler2016

We only had 2 nights here but could have easily spent a week! We were spoiled at every turn. Every staff member smiled and genuinely tried to assist us. All of the amenities were just what we needed and wanted. Great location for easily getting around Tokyo. We enjoyed our time in the lush gardens. The firmness of the beds took some getting used to, but everything else was lovely.

osmani389

When we arrived the room that we had been allocated wasn’t appropriate and not to a great standard. Unfortunately, the agent I used to book the room could not be reached so it all became very difficult. On the next day. Mr Yamamoto went out of his way to help us to another room. He was really helpful. We did pay more but it’s well worth it for that extra space and the comfort you’d expect in a hotel. The fault with the booking wasn’t with the hotel but with the agent Logi Travel who are only available on Monday to Friday 9 am to 5 pm which is ridiculous. Now that we have settled in the hotel has an abundance of restaurants good staff and is very clean. The taxis outside which make accessing anywhere in central Tokyo easy. We are less than 15 minutes from Tokyo station which will be very useful for us as we’re travelling to Hiroshima on the bullet train.

249StuartH

We had a very enjoyable stay at Hotel New Otani Tokyo and would happily return. The rooms were lovely, very comfortable, and always kept to a very high standard. Housekeeping was excellent throughout our stay — efficient, discreet, and consistently thorough. It is always a good sign when a hotel manages to keep everything immaculate without ever feeling intrusive, and that was very much the case here. One of the real highlights was the main breakfast, which was excellent. Both the Japanese and Western food were of a very high standard, with a wide choice and a level of quality that made it feel like a genuine part of the hotel experience rather than just a routine buffet. The Zen House Club Level experience was also a real standout. It felt calm, polished, and genuinely special, and it added a lot to our stay. The overall atmosphere of the hotel made it easy to relax, and the service in the areas that mattered most to us was warm and well handled. The only real disappointment was Rib Room, which did not live up to the standard of the rest of the hotel. Compared with the rest of the experience, it felt noticeably weaker and out of step with what we expected. That aside, this was a very strong stay overall. Comfortable, well-run, and with lovely rooms, first-class housekeeping, and an excellent breakfast, Hotel New Otani gave us a far better all-round experience than many supposedly more design-led hotels.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Japanese Spoken

Wi-Fi in public areas

Garden

Massage

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Safe dining setup

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

German Spoken

Dutch Spoken

Restaurant

Room Service

Vending machine

Air conditioning in public area

Finnish Spoken

Contactless check-in/out

Currency Exchange

Daily Housekeeping

Dry Cleaning

Elevator

Facilities for Disabled Guests

Hindi Spoken

Croatian Spoken

Heating in public area

Laundromat

Laundry

Shared Lounge/TV Area

Hungarian Spoken

Latvian Spoken

Game Room

Library

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Service animals are welcome

Icelandic Spoken

Car park [charges apply]

Car park [on-site]

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Japanese Spoken

Wi-Fi in public areas

Garden

Massage

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Safe dining setup

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

German Spoken

Nearby Location

TOC Building

902 m

Grand Prince Hotel Shin Takanawa International Convention Center Pamir

1.21 km

Tennoz Harbor Market

2.02 km

Odaiba Beach

4.52 km

Kreuzkirche Tokyo

549 m

Embassy of Brunei Darussalam in Tokyo

622 m

Embassy of Serbia

708 m

Christ Shinagawa Church

775 m

NTT Medical Center Tokyo

1.15 km

JCHO Tokyo Takanawa Hospital

1.17 km

Shinagawa Station

1.20 km

Tokyo University of Marine Science and Technology

1.88 km

Former Shirokane Imperial Estate

1.97 km

Tokyo Metropolitan Teien Art Museum

2.00 km

Yebisu Garden Place Tower

2.76 km

10 Available Room Types

Premium Semi Suite Room - Non-Smoking

46 Square Meter

Heating

Non-smoking

Satellite Channels

Iron

Blackout curtains

Refrigerator

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Toiletries

Towels

Sleep comfort items

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

High floor

Free Toiletries

Hair dryer

DVD/CD player

Room service [24-hour]

Executive Deluxe Room - Non-Smoking

30 Square Meter

Heating

Non-smoking

Satellite Channels

Iron

Blackout curtains

Refrigerator

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Toiletries

Towels

Sleep comfort items

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

High floor

Free Toiletries

Hair dryer

DVD/CD player

Room service [24-hour]

Quality Twin Room - Non-Smoking

23 Square Meter

Heating

Non-smoking

Satellite Channels

Iron

Blackout curtains

Refrigerator

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Toiletries

Towels

Sleep comfort items

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

DVD/CD player

Room service [24-hour]

Moderate Twin Room - Non-Smoking

23 Square Meter

Heating

Non-smoking

Satellite Channels

Iron

Blackout curtains

Refrigerator

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Toiletries

Towels

Sleep comfort items

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

DVD/CD player

Room service [24-hour]

Moderate Triple Room - Smoking

23 Square Meter

Heating

Smoking allowed

Satellite Channels

Iron

Blackout curtains

Refrigerator

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Toiletries

Towels

Sleep comfort items

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

DVD/CD player

Room service [24-hour]

Hotel Details

AI Summary

New Otani Inn Tokyo Property Details

New Otani Inn Tokyo is a welcoming 3-star hotel situated in the vibrant city of Tokyo, Japan. This property offers a comfortable and convenient stay, ideal for both leisure and business travelers. Known for its pleasant atmosphere and attentive service, New Otani Inn Tokyo provides a relaxing base to explore the dynamic capital of Japan.

Services & Amenities

New Otani Inn Tokyo provides guests with complimentary Wi-Fi, general internet access, and Wi-Fi in public areas, ensuring seamless connectivity. For recreation, the hotel features a kids' club, a charming garden, and offers relaxing massage services. The property prioritizes guest safety with daily room and public area disinfection, staff wearing masks, first aid kits, hand sanitizer, enforced social distancing, protective screens in public areas, safe dining arrangements, and staff trained in safety protocols. English and Japanese speaking staff are available to assist.

About the Property Brand

New Otani Inn Tokyo is a distinguished property operating under the reputable New Otani Hotels group. This established Japanese hospitality brand is known for its commitment to providing high-quality service, comfortable accommodations, and a refined guest experience across its portfolio of hotels. The brand emphasizes traditional Japanese hospitality combined with modern conveniences.

Location and Transportation

New Otani Inn Tokyo is conveniently located at 1-6-2 Osaki, Shinagawa, Tokyo, Japan. The hotel's prime location in the Osaki district offers excellent connectivity. Guests can easily access public transportation via Osaki Station, which is within close proximity, providing direct links to various popular areas across Tokyo. For those arriving by private car, the hotel is well-connected to major roads.

Facilities Details

Pool and Spa

Massage

Food & Drink

Bar

Buffet-Style Restaurant

Restaurant

Room Service

Vending machine

Breakfast service

Front Desk Services

Currency Exchange

24-Hour Front Desk

Entertainment and Family Services

Kids club

Air conditioning in public area

Contactless check-in/out

Heating in public area

Laundromat

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Common Areas

Shared Lounge/TV Area

Game Room

Library

Cleaning Services

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Safe dining setup

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Japanese Spoken

German Spoken

Dutch Spoken

Finnish Spoken

Hindi Spoken

Croatian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Heating

Designated Smoking Area

Non-smoking Rooms

Security [24-hour]

Service animals are welcome

Car park [charges apply]

Car park [on-site]

Frequently Asked Questions About New Otani Inn Tokyo

AI Summary

1. What internet services are available at New Otani Inn Tokyo?

The hotel offers free Wi-Fi, general internet access, and Wi-Fi in public areas for guests.

2. Are there facilities for children at New Otani Inn Tokyo?

Yes, guests can utilize the kids' club during their stay.

3. Does New Otani Inn Tokyo offer massage services?

Yes, massage services are available at the hotel for guest relaxation.

4. Is there a garden for guests to enjoy at the property?

Yes, the hotel features a garden for guests to enjoy.

5. What languages do the staff speak at New Otani Inn Tokyo?

Staff at New Otani Inn Tokyo speak both English and Japanese to assist guests.

6. What safety and hygiene measures are implemented?

The hotel performs daily room and public area disinfection, staff wear masks, hand sanitizer is provided, social distancing is enforced, protective screens are used in public areas, and dining areas are arranged safely.

7. Does the hotel provide first aid kits?

Yes, first aid kits are available on site for guest safety.

8. Is the staff trained in safety protocols?

Yes, staff are trained in safety protocols to ensure the well-being of all guests.