Hotel Wing International Ikebukuro

The location and price you can’t beat. About a 7-10 min walk to the Sunshine Prince Hotel Airport limo bus, a decent supermarket down the big road and tons conbinis, and some anime stores (kbooks). Not that far from Sunshine city and Ikebukuro station. The coin-laundry and free drinks/manga on the first floor was useful too. The room size is normal for Tokyo and the hotel class. Housekeeping was good in keeping the basics clean every three days. Temperature of water and heat were good for the winter. The harder things like walls and curtains needed some cleaning. When we checked in the trash cans had visible liquid(?) stains on the top cover and sides. There was a weird smell on and off in the bathroom when we checked in and throughout the stay. There is an air freshener spray with a neutral forest scent for use that helped with that. The staff friendliness could use more work compared to my stay last year at the upgraded Hotel Wings International Select location in Ikebukuro. Some of the female front desk staff were unprofessional, gossiping like bully highschool students about some of the guests checking in and/or grabbing amenities while the guests were still in the same area. Could pass if guests didn’t know but for those who know Japanese visiting Japan, it made me feel uncomfortable interacting with some of the rude front desk staff for the rest of my stay. Not all staff was bad, my friend asked the male front desk and he was very helpful in providing directions to airport bus and Ikebukuro station. Unless it’s for a shorter stay, I will go back to Select location nearby or try a different chain if the less friendly service is a result of the Koko hotels rebrand. The rooms in the select location offer a little more room (but enough to properly open a suitcase on the floor) and I felt more welcomed as a visitor learning the language and culture.

This hotel is good in all aspects. It only takes about ten minutes to walk to Sunshine City. There are comics to read in the hotel lobby, and there are various toiletries for guests to use, as well as miso soup. There is a laundry room on the first floor and a restaurant-like place with a soda machine and a coffee machine. There are two things I would like to comment on. First, I hope the room can have more places to place items and install more hooks on the wall. There are only 4 hooks and 4 hangers for two girls living together, which is a bit lacking. The second one was responsible for cleaning. My friend who lived with me asked the housekeeping staff who passed by in Japanese for a garbage bag and wanted to change it myself, but the other party insisted that the friend just put the garbage can at the door. The friend finally got the garbage bag, but the staff My attitude at that time was that I was a little unhappy and just handed the garbage bag to my friend. Then when I finished cleaning the room on the fourth day, less than half of the hand sanitizer was not replenished. I hope you can pay attention to it.

I was worried because it was a bit far from Ikebukuro Station, but the road leading to it was a busy area so I wasn't scared even at night. There was a convenience store near the hotel, so it was easy to buy things. The room was cleaned once every three days, and although there were two guests staying, they only gave us one towel, so it was fine except that I asked for a towel every time I went back to the room. The room was a bit small, so I couldn't open my suitcase, so I put it on the bed and opened it. And I paid a small amount when checking in, but the staff didn't speak English so I didn't know why I had to pay.