Fujiya Ryokan

Good hotel with traditional rooms, very large by Japanese standards. The outdoor onsen by the river was great. The dinner buffet was very good. The beer tap machine was amazing.

One of the best onsen stays we have experienced. The hotel is old, but clean and very spacious. We had a Japanese style room with huge sliding windows that opened up to let in the fresh mountain air. There are 2 ladies and 2 men's onsen baths to choose from, or you can just cross the road and sit in the river which has hot water bubbling up. The staff were so helpful and nice. Good English spoken by reception. But best of all was the food. Best food experience ever! Everything delicious and beautifully presented. I cannot give enough praise.

If we could give this 0 stars we would. Avoid this hotel like the plague. It is literally falling apart, it’s disgusting and filthy inside. There is mould, strange smells everywhere and we wanted to leave the second we checked in. We booked the western style room which was dusty and full of insects. Stains all over the sofa which we opted out of sitting on. There was a musty dark liquid dripping inside the fridge which clearly hadn’t been cleaned since it was installed. The bath had algae all over it and mould on the surrounding walls. The lobby is reminiscent of a Wes Anderson movie gone wrong. It’s depressing and just plain sad. The food is of a poor standard. We were told they could cater for us vegetarians but the food contained fish stock which should have been made clear. Our food was raw and uncooked and we left most of it. The staff are rude and quite frankly inhospitable. They woke us up with a telephone call we did not ask for and called us again 15 minutes before checkout to tell us to get out of the room. It’s quite clear that this hotel has had no care put into it nor any maintenance in the past couple of decades. A lick of paint and a good clean could go a long way. Maybe it was magical in the past but there was nothing magical about our stay. We just wanted to get out there as soon as we could.