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Reviews from Guests

3.0/5

tripadvisor

130

Reviews

from real guests

yakiyakijijii

5

/

5

I personally don't like the large onsen inn, but I was happy here. Both the bath in the room and the large public bath were fed by the hot spring water. The cherry blossom bath on the first floor is especially recommended. The food was good. I'm especially happy that breakfast isn't so fast. The sea bream breakfast was very good.

Lonlywar2645

4

/

5

We stayed there on September 29th. We booked the room selection plan with 5pm check-in from the official website and stayed there with three parents and children. As you would expect from an inn that represents Atsumi Onsen, the food is relatively good, such as the matsutake mushrooms and wild vegetables for dinner and the sea bream chazuke for breakfast. They also took care of the caramel pudding that I missed out on due to stomach problems, and the hospitality is worthy of being ranked in the top 10 in the hospitality category of the Travel Newspaper Company. However, if they don't set a plan to cut back on the food at dinner or reduce it for people with small appetites, there will be many cases where I have to apologize in front of the delicious food, and since I have an upset stomach, there are very few things I can eat, which made me sad. They are reluctant to collaborate with Onsen Musume. There is a Hibiki Shoten and a tourist information center nearby, so if you go there before or after entering the inn, you can buy collaboration products. The bath is made of sodium and calcium chloride and sulfate water, which is good for the stomach and intestines. However, it is apparently taboo for those with tuberculosis or any ongoing illness, or pregnancy. The men's and women's baths are switched between midnight and 5am, and in Rakuzan you can bathe in milky white water. However, the open-air baths at both Rakuzan and Rakusui, which boast free-flowing water, are small and leaves are likely to get in.

bacation2

5

/

5

Thus beautiful place with excellent service really helped us when Bookings.com website gave us incorrect information. First let me say that the place, the spa the ambiance are just beautiful and the associated town is Historic with huge temples surrounded by perfectly manicured parks we were there for Fall leaf season and it was Spectacular. The kaiseki dinners were fantastic Now for the problems Like many hot spring places the hotel is a bit isolated so you need to have dinner in the hotel or do without. In this case we booked two identical nights on the Bookings web site but when we got there Bookings had only passed to the hotel one night dinner payment. This is significant since these many course dinners run $100 per person when purchased separately from the room. After wasting hours on the phone trying to resolve this we finally had a bowl of ramen each and called it a night. For Japan reservations in onsen/ryokan/inn type hotels the international web sites MUST be very specific about meals and inclusive amenities.

Facilities Details

Breakfast service

Free Wifi

Internet

Family/child friendly

Family Rooms

Hot Spring Bath

Spa

Sauna

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Japanese Spoken

Wi-Fi in public areas

Game Room

Garden

Karaoke

Massage

Daily Housekeeping

Table Tennis

Anti-viral cleaning products

Body thermometer

Cashless payment service

Doctor/nurse on call

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Alternative meal arrangement

Dutch Spoken

Restaurant

Room Service

Vending machine

Air conditioning in public area

Elevator

Croatian Spoken

Heating in public area

Invoice provided

Shared Lounge/TV Area

Smoke-free property

Hungarian Spoken

Latvian Spoken

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [nearby]

10 Available Room Types

Japanese-style room 12 tatami private hot spring bath, Non Smoking
Japanese-style room 12 tatami private hot spring bath, Non Smoking
Japanese-style room 12 tatami private hot spring bath, Non Smoking
Japanese-style room 12 tatami private hot spring bath, Non Smoking
Japanese-style room 12 tatami private hot spring bath, Non Smoking
Japanese-style room 12 tatami private hot spring bath, Non Smoking
Japanese-style room 12 tatami private hot spring bath, Non Smoking

Japanese-style room 12 tatami private hot spring bath, Non Smoking

Free Wifi

Free Wifi

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Electric Kettle

Electric Kettle

DVD/CD player

DVD/CD player

Tatami flooring

Tatami flooring

Private bathroom

Private bathroom

Bathtub or Shower

Bathtub or Shower

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Free instant coffee

Free instant coffee

Clothes Rack

Clothes Rack

Japanese Western-style room private hot spring bath, Non Smoking
Japanese Western-style room private hot spring bath, Non Smoking
Japanese Western-style room private hot spring bath, Non Smoking
Japanese Western-style room private hot spring bath, Non Smoking
Japanese Western-style room private hot spring bath, Non Smoking
Japanese Western-style room private hot spring bath, Non Smoking
Japanese Western-style room private hot spring bath, Non Smoking

Japanese Western-style room private hot spring bath, Non Smoking

Free Wifi

Free Wifi

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Electric Kettle

Electric Kettle

DVD/CD player

DVD/CD player

Private bathroom

Private bathroom

Bathtub or Shower

Bathtub or Shower

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Free instant coffee

Free instant coffee

Clothes Rack

Clothes Rack

[River view] Japanese-style room 10 tatami with bath, Non Smoking
[River view] Japanese-style room 10 tatami with bath, Non Smoking
[River view] Japanese-style room 10 tatami with bath, Non Smoking
[River view] Japanese-style room 10 tatami with bath, Non Smoking
[River view] Japanese-style room 10 tatami with bath, Non Smoking

[River view] Japanese-style room 10 tatami with bath, Non Smoking

Free Wifi

Free Wifi

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Electric Kettle

Electric Kettle

DVD/CD player

DVD/CD player

Tatami flooring

Tatami flooring

Private bathroom

Private bathroom

Bathtub or Shower

Bathtub or Shower

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Free instant coffee

Free instant coffee

Clothes Rack

Clothes Rack

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

[Mountain view] Japanese-style room 10 tatami with bath, Non Smoking
[Mountain view] Japanese-style room 10 tatami with bath, Non Smoking
[Mountain view] Japanese-style room 10 tatami with bath, Non Smoking
[Mountain view] Japanese-style room 10 tatami with bath, Non Smoking
[Mountain view] Japanese-style room 10 tatami with bath, Non Smoking

[Mountain view] Japanese-style room 10 tatami with bath, Non Smoking

Free Wifi

Free Wifi

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Electric Kettle

Electric Kettle

DVD/CD player

DVD/CD player

Tatami flooring

Tatami flooring

Private bathroom

Private bathroom

Bathtub or Shower

Bathtub or Shower

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Free instant coffee

Free instant coffee

Clothes Rack

Clothes Rack

[Mountain view] Japanese Western-style room with bath, Non Smoking
[Mountain view] Japanese Western-style room with bath, Non Smoking
[Mountain view] Japanese Western-style room with bath, Non Smoking
[Mountain view] Japanese Western-style room with bath, Non Smoking
[Mountain view] Japanese Western-style room with bath, Non Smoking

[Mountain view] Japanese Western-style room with bath, Non Smoking

Free Wifi

Free Wifi

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Electric Kettle

Electric Kettle

DVD/CD player

DVD/CD player

Private bathroom

Private bathroom

Bathtub or Shower

Bathtub or Shower

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Free instant coffee

Free instant coffee

Clothes Rack

Clothes Rack

Facilities Details

Pool and Spa

Massage

Sauna

Spa

Hot Spring Bath

Food & Drink

Alternative meal arrangement

Restaurant

Room Service

Vending machine

Breakfast service

Front Desk Services

24-Hour Front Desk

Activities

Table Tennis

Entertainment and Family Services

Karaoke

Air conditioning in public area

Heating in public area

Invoice provided

Smoke-free property

Family/child friendly

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Common Areas

Game Room

Shared Lounge/TV Area

Cleaning Services

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Doctor/nurse on call

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Languages Spoken

Japanese Spoken

Dutch Spoken

Croatian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

All Spaces Non-Smoking (public and private)

Elevator

Designated Smoking Area

Family Rooms

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [nearby]