Room - good, with nice balcony
Pool area - good, apart from unacceptable lack of basis English
Breakfast - an absolute DISGRACE - in any hotel, never mind a s-called 5 star one and I still cannot believe it. You walk into a room that is about 70' long and and there are just empty tables, with a few 'waiters' standing about chatting. I went back to reception, thinking I had clearly made a mistake and it was obvious that they must get this reaction all the time - not a single bit of food is visible and you just get asked: "What would you like?" - followed by a 10 minute wait for pastries and coffee in a room that stinks of tobacco smoke. I HAVE NEVER SEEN THIS SITUATION IN 40 YEARS OF TRAVEL - DISGUSTING.
Location - it is NOT the "quick walk" reception say it is to Pigeon Rocks and Hamra - it is at least 30 minutes walking past insane traffic and I had to use taxis after one try, at $10 per trip to and from the centre. I saw superb hotels in Hamra, go there instead.
Language - sorry but if you want to be genuinely 5-star, then learn some basic English!! Very few could communicate beyond Hello, which is a joke in 2025.