Princessa Hotel

We booked for a balcony sea view, paid more for that and got a voucher , we arrived and got room with no balcony when we asked for they asked to pay more to get it note that we have paid more than the standard room to get it. We tried to use the shower it doesnt work we asked to repair many times and he still saying will send one to fix. Worst experience , worst service.

We went to Lebanon last Eid holidays, It was my first time in Jounieh, I was looking for a relaxing vacation, and wanted a sea vie hotel, they suggested Princessa. I loved it at first sight, my stay at Princessa was beautiful, and I loved the place from the first moment. The location is excellent, as it is directly on the main street and very close to all services, including restaurants and activities. At the same time, you can easily find a place for your car directly facing the entrance. The lobby’s decoration and furnishings were modern and distinctive. Beautiful Rita (at the reception) was so friendly and her smile did not leave her lips as she dealt with all customers with professionalism, speed, and precision, She tried her best to make us feel as if it wasn't a hotel, but rather our own home. As well as the bell boy who every time we asked for him, he responded with a smile and with all speed, care, and promptness. The room was clean and beautiful, with modern and comfortable furnishings, and the sea view from the balcony was always eye-catching. A cup of coffee on that veranda is priceless. As for room service, it was prompt, professional, fast, and clean, the room service supervisor lady did not hesitate to provide any service and follow up on any request. Roof Top Infinity Pool alone is out of this world. You will lose track of time as you sit in the water, refreshing yourself, and contemplating the pool water as it meets the endless seawater. I also need to thank the boys working in the pool area and their supervisor for their professional service and the feeling of friendship they surround everyone with. The breakfast was delicious, fresh, delicious, and hot. The resto was beautiful, clean, and bright, and the boys did not hesitate to fulfill any request as quickly as they could despite the crowding at times. We did not miss any item on the tables, but rather the plates were replenished with their contents without us feeling that there was an item missing or almost running out. The young man serving saj/manakish and fried eggs served his delicious dishes exactly as requested, despite the crowding of orders. In general, my impression of the Princessa far exceeded all expectations. I liked it very much and recommend it for all business or leisure occasions. Thank you Princessa staff for your good work.

From the first instant we were very impressed with the professionalism of Princessa hotel staff. Their customer service is second to none. The hotel's cleanliness surpassed our expectations. Comfortable Accommodation, beds were exceptionally comfortable. Rooms are spacious, well-appointed, and equipped with all necessary amenities. The very nice pool at the rooftop of the hotel with it's panoramic views to the mountains & sea, and the pool bar where you can enjoy tasty cocktails, lunch and dinner. I highly recommend this hotel, and surely we will come back. Thank you for this memorable stay