Sentosa Regency Hotel

A big room for a good price.Quite big for a family of 4.Clean and with lots of free parking at the back.Very near to eating places and shopping mall about 1km away.My room on the 6th floor was good and clean with ample ameneties.

We facing with un friendly front desk staff and no manners house keeping .. ive made a complaint to front desk that my room has been entered by housekeeping staff in the morning after knocking for one time and while me and my husband was sleeping .. only receive apologies from front desk staff during check out time ,and we didn't receive any apologies from the hotel or the house keeping itself . After so many stay at this hotel i can see all the front desk hotel are not friendly at all, except mrs jaja who always entertain us and helping us during our stay there..hotel management , please ensure house keeping team and front desk team always has update room list so they dont enter guest room without permission easily even though do not disturb sign was hang on the door knob ..

Good: - my room at the 2nd floor was spacious - good air conditioning and bedding - bath tub in the room - free parking - very strategic location in the centre of Alor Setar Bad - cigarette smoke smell from the toilet vent. - toilet walls were not so clean, they can do better. - ironing facility only 1 in each floor - my room view was a very dirty roof and water tank. - the room telephone and wifi was not working. You may get a newer and better hotel around the same price in Alor Setar. Suggest upgrades from the management.