We stayed in hotel Simfoni Resort, Langkavi in Dec,19 based on good recommendations by Agoda and reviews of previous guests.
They claim that it is a 3 star hotel but this was found to be way below 3 star standard hotel. We were two families and booked two rooms at a very good rate. The rates were almost similar to a 5 star hotel rate in Penang where we stayed just one day before.
There was no one to assist for luggage, The staff at front office was not good in talking and understanding English.
When we entered in our room, the door spring (door closure) of one room almost fell on our head. It might came out from previous stay but they did not fix it (we were so shocked that we could not take picture of hanging door closure. Same was temporarily fixed by the staff). There were cob webs all around the room with live spider enjoying a 3 star hotel!!
In another room also cob webs were all around, one room’s door handle was missing, sheer curtains were torn, ceiling and walls were damp and having water leakage marks.
Out of our two rooms, In one room they gave water kettle but not in another room. Similarly, one telephone instrument was there in one room but not in another room. Wi-Fi was very slow. So many signal drop areas in hotel so one can not walk and talk. Although we requested for vegetarian options in breakfast but to our surprise, on Day 1, there was only bread butter and artificial juice for us that too (bread) was finished and never replenished. They promised for vegetarian option next day and made also but even after asking many times and confirmed by them the Fried rice had eggs in it. We were surprised and disappointed as none of them could understand the guest need/requirement and fulfil it.
We saw one gentleman there, may be owner or manager of property, he was present there just as a spectator but never came forward to hear guest grievance and give a solution.
This is a big property ( the facade is quite wide and gives a feeling that it is a big hotel) and owner seems to have invested good amount in product and they have refrigerator, Split AC, shoe rack, water kettle etc. in all rooms but the people and process who are responsible to run a smooth operations seems to be poorly monitored and lack of supervision & lack of training to staff was clearly evident. May be they are underpaid and not satisfied with their job.
The hotel is not on main road and all market nearby get closed in evening so hotel looks like in an isolated area hence location is also not superb.
We stayed in 3 diff. Cities and 3 diff. Hotels, all booked through Agoda but this was a disastrous choice and Agoda is equally responsible to highlight this hotel in all search and project it as a 3 star hotel while it is not even a 1 star property.
They should not promote such run down properties else people will loose trust in their booking app which otherwise is my favourite online booking app.
We were very disappointed....😩😩
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