Hotel Sentral Kuala Lumpur

Very poor service starting from Front Desk, Maintenance & Management.. Upon check-in, the room allocated key tag not working and thereafter changed to another room on 8th floor, which is full of cockrages. Looks like out of order room . Went down to reception again at 11.30pm request another room change and allocated room on level 2. The card machine was not working at that point of time and need to wait again for payment. This has created total bad experience and very bad impressions on Hotel Sentral. Requested to see the Hotel GM / HM not even a response until check out. It seems this hotel needs to relook at current operations and manning starting from top to below.

This hotel is absolutely nothing like the photos on booking sites. It is totally run down and very dirty. It's really really horrible. I booked on agoda and checked in but didn't stay because it's so bad. They refused to cancel my booking or return any money.

Terrific front office staff. Worth mentioning 'Raj', very friendly and hospitable. His interventions when and where they mattered, really helped. The location is another plus making it easy to access the Airport Express or the Monorail. The Monorail and the KL Sentral Monorail station can be seen from the hotel room window. Nice place for the money you spend.