My Hotel @ Bukit Bintang

Hace mucho pero mucho tiempo que no he tenido una experiencia tan nefasta en un hotel. De principio la habitación que nos dieron no tenía ni ventana, pequeño sin espacio suficiente sin ningún tipo de servicio como caja fuerte o lugar donde dejar la maleta para que no moleste. La separación entre ducha y resto del baño inexistente con lo que cada vez que te duchas, mojas todo el resto del baño como para compartir habitación y entrar detrás de alguien al baño cuando se acaba de duchar El personal muy deficiente. Se que es un país con la costumbre de limpiarse en el WC con agua pero también avisan de que tienen papel higiénico y efectivamente te dejan un rollo pero de esos que se acaba enseguida, bajas a recepción para que te den más y te dan 1 de milagro, pero si tienes la mala suerte de tener el estómago un poco suelto (cosas no muy difícil en cambios tan importantes de temperatura y clima de europa a Asia) y pides otro te dicen que 1 rollo por día y ya está y tú a comprarte el papel higiénico al Seven eleven El wifi aunque anda bien cada vez que sales del hotel o entras en el ascensor tienes que volver cargar la clave porque se pierde y es un trastorno continuo Vamos que la experiencia es totalmente negativa y nada recomendable además las fotos que también aporto si son reales y no lo que ellos exponen en la página web que por lo menos la habitación que me dieron a mí es vieja, pequeña y claustrofóbica It's been a long, long time since I've had such a terrible hotel experience. From the start, the room we were given didn't even have a window. It was small, with not enough space, and no amenities like a safe or a place to leave your suitcase to keep it out of the way. The separation between the shower and the rest of the bathroom was nonexistent, so every time you shower, you wet the entire rest of the bathroom. It's hard to share a room and have to follow someone into the bathroom after they've finished showering. The staff was very poor. I know it's a country with the custom of cleaning oneself in the toilet with water, but they also warn you that they have toilet paper and indeed they leave you a roll, but the kind that runs out quickly. You go down to reception to get more and they miraculously give you one. However, if you're unlucky enough to have a loose stomach (not a difficult thing to do in such significant changes in temperature and climate from Europe to Asia) and you ask for another one, they tell you only one roll per day and that's it, and you have to go buy toilet paper at Seven Eleven. Although the Wi-Fi works well, every time you leave the hotel or enter the elevator you have to enter the password again because it gets lost and it's a constant inconvenience. In short, the experience is totally negative and not recommended. Furthermore, the photos I also provide are real and not what they show on the website. At least the room they gave me is old, small, and claustrophobic.

My jacket was left behind in room 908. I’m certain that I accidentally left it in the closet. However, the hotel staff made no effort to locate it. They simply claimed it wasn’t there without checking the CCTV footage. The hotel should have questioned the housekeeping staff or other relevant personnel more thoroughly to confirm whether the jacket was indeed left behind. Be cautious when using this hotel.

The property claims to be a 3 star but I'm unsure for several reasons. 1. Bed & pillows are not much comfortable. 2. No waste basket inside the room. (only in the bathroom) But they clean the room everyday. 3. No toiletries provided except shampoo in the wall mounted dispenser. 4. Breakfast was poor. Refilling was not satisfactory. 5. Horrible Wi-Fi connection. Most of the time there was no internet . Requires log in every time you try to connect. Upon complaining at the reception, they admitted it but could not provide any solution. 6. No room card required to access the elevator which gives you a sense of insecurity. I think hotel authority may think about it. There's a safety locker that didn't work. A big refrigerator with complimentary mineral water & coffee was there. Overall, for me it was not a comfortable stay with children. The only thing to mention here is the location, it's great. If you're travelling solo, you may choose the property just for the location. 7 eleven & many Chinese, Indian, Bangladeshi restaurants around. Jalan Alor street food is about 2 minutes away. You can access many shopping malls by walk. I would recommend the solo travelers only on a reasonable tariff.