PARKROYAL Kuala Lumpur

4.0 / 5

•

Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia 50250

Reviews from Guests

4.0/5

1,175

Reviews

from real guests

ChaksLAKL

BEWARE OF EXTREMELY NARROW PARKIKG RAMPS. - when you drive up at Parkroyal Carpark you are directed by signs if you have a biggger car to park at Pan Pacific suites which is in the same collection of buildings. I I have a 2024 Honda CRV which is a broad SUV. Up to level 6 of the carpark it’s just about a manageable width of the ramps to drive up. But after that it suddenly and without warning narrows. It was NERVE WRACKIKG!! And my brand new 6 month old car was badly dented!!! There is padding placed at the corners of the ramp. Most were shredded as other cars must have scraped along them too. This happened on 24 July 2025. I had messaged a Ms Lydia - I was there as a juror for MIFFEST Malsysia Interbstinsl Film Festival - which has its receptions there. The reception was very well done. But…. Ms Lydia was unhelpful regarding my traumatic experience. . Refused to give the GM’s contact after itvwas clear she was not going to do anything. Just said it’ is Pan Pacific’s carpark. So nothing to with her hotel. BUT I was attending a function at her hotel and following instructions given by Parkroyal to park there. I senn her pictures of the dented door and the repair bill which came up to RM600. All she said was she has parked at higher floors and no one else has complained. I guess suggesting I’m making this up or I’m a bad driver. I’m Surprised there were no other complaints as the cramps really are shockingly narrow. After level z6. And scratch marks on the walls and corners indicated other cars must’ve met the same fate. I am posting this now as I had got caught up With other things. But was back there recently for another reception. I took a grab this time!! I tried to message Ms lydia again to see if they have put signs to warn drivers of broader cars to not go beyond level 6. Didn’t get a reply. So I thought I had best warn guests myself!

helenkB3624AG

I recently stayed at the Parkroyal Collection Hotel in Kuala Lumpur. The staff on arrival were friendly and helpful, however, when we went to have our "welcome drink" at the Botanist Bar, the wait staff were hopeless. We ordered our cocktails; mine arrived, however, it was about 10 minutes before my friend's cocktail arrived. We ordered some food and the waitress did not seem to understand - it was chicken satay and tempura prawns. She asked if she could take the menu. We waited at least another 15 minutes until the satay arrived. Another 20 or more minutes and we still hadn't received the prawns. When we called another waiter over, he said there was a mix up in the kitchen and offered us another cocktail on the house. After another lengthy wait, the manager came over and apologised and said we would get the prawns in 10 minutes - which we didn't. Our patience ran out and we said we would not wait any longer and paid our bill - no apology from anyone. On a brighter note, we had access to the Club Lounge. On our first visit, we met Kapil, the drink waiter. What a joy he was. We had cocktail hour in the lounge every night and he remembered our drink order and had the best sense of humour. I also must mention the other bar staff - Kushal, Bicky, Jon, Jessica and Hakimi. Such a credit to the hotel. I wish them all the very best for their futures.

J5111TLkelvink

Quick and efficient FNB service from Nalaka

Facilities Details

Pool

Free Wifi

Spa

Fitness Center

Laundry

Accessible concierge desk

Accessible public restrooms

Wi-Fi in public areas

Ticket Service

Proposal spot

Shops (on site)

Terrace

Elevator

Baggage Storage

24-Hour Front Desk

Smoke-free property

Self Parking

Valet Parking

Outdoor Pool

Concierge Service

Pool

Free Wifi

Spa

Fitness Center

Laundry

Accessible concierge desk

Accessible public restrooms

Wi-Fi in public areas

Ticket Service

Proposal spot

Shops (on site)

Terrace

Elevator

Baggage Storage

24-Hour Front Desk

Smoke-free property

Self Parking

Valet Parking

Outdoor Pool

Concierge Service

Nearby Location

Sungei Wang Plaza

136 m

MinNature Malaysia

152 m

Metapark @ Lot 10, Kuala Lumpur

235 m

Plaza Low Yat

201 m

HTBB Church

208 m

Bukit Bintang Station

225 m

Lot 10 Shopping Centre

271 m

Space & Time Cube Malaysia

272 m

Berjaya Times Square Theme Park

297 m

Museum of Illusions Kuala Lumpur

320 m

Jalan Imbi Chapel (JIC)

358 m

BERJAYA University College

367 m

Pavilion Crystal Fountain

444 m

Embassy of the Republic of Argentina

491 m

Embassy of the Grand-Duchy of Luxembourg

516 m

10 Available Room Types

Signature Family Suite

Non-smoking

Dining Table

Electric Kettle

Blackout curtains

Minibar

Daily housekeeping

Free Wifi

Bidet

Telephone

Extra Long Beds (> 6.5 ft)

Towels

Bathrobes

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Private bathroom

Hair dryer

Air Conditioning

Iron

Free instant coffee

Clothes Rack

Room service [24-hour]

Urban Deluxe Twin

Non-smoking

Dining Table

Electric Kettle

Blackout curtains

Minibar

Daily housekeeping

Free Wifi

Bidet

Telephone

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Private bathroom

Bathrobes

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Free instant coffee

Clothes Rack

Room service [24-hour]

City view

Ironing Facilities

Satellite Channels

Slippers

Lifestyle Premier King

Non-smoking

Dining Table

Electric Kettle

Blackout curtains

Minibar

Daily housekeeping

Free Wifi

Bidet

Telephone

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Free instant coffee

Clothes Rack

Room service [24-hour]

City view

Ironing Facilities

Satellite Channels

Sitting Area

Slippers

Urban Deluxe King

Non-smoking

Dining Table

Electric Kettle

Blackout curtains

Minibar

Daily housekeeping

Free Wifi

Bidet

Telephone

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Free instant coffee

Clothes Rack

Room service [24-hour]

City view

Ironing Facilities

Satellite Channels

Slippers

COLLECTION Club Premier Twin

Non-smoking

Carpeted

Dining Table

Electric Kettle

Blackout curtains

Bathtub or Shower

Minibar

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Free instant coffee

Clothes Rack

Room service [24-hour]

City view

Executive Lounge Access

Ironing Facilities

Satellite Channels

Sitting Area

Shower

Slippers

Hotel Details

AI Summary

About PARKROYAL Kuala Lumpur

PARKROYAL Kuala Lumpur is a 4-star hotel offering a comfortable and engaging stay in the vibrant heart of Kuala Lumpur. This accommodation provides a welcoming atmosphere, ideal for travelers seeking convenience and quality service. Situated in Bukit Bintang, guests have easy access to shopping and entertainment options within this dynamic Malaysia destination.

Services & Amenities at PARKROYAL Kuala Lumpur

PARKROYAL Kuala Lumpur offers a wide array of facilities designed for guest convenience and enjoyment, including free Wi-Fi, laundry service, and a 24-hour reception. Guests can relax at the spa or by the outdoor swimming pool, stay active at the fitness center, or utilize services such as luggage storage, ticket service, and both self and valet parking. The hotel also features accessible amenities, on-site shops, a balcony, and an elevator.

About the PARKROYAL Kuala Lumpur Hotel Brand

PARKROYAL Kuala Lumpur is a proud member of the Pan Pacific Hotels Group, a global hospitality company with a diverse portfolio of hotels and resorts across Asia, Oceania, North America, and Europe. Known for its warm Asian hospitality, the brand focuses on delivering authentic experiences and personalized services to its guests, ensuring a memorable stay in Kuala Lumpur.

Location & Getting to PARKROYAL Kuala Lumpur

PARKROYAL Kuala Lumpur is strategically located on Sultan Ismail Road in the bustling Bukit Bintang area of Kuala Lumpur, Malaysia. This prime location offers excellent connectivity to the city's main attractions and shopping districts. Travelers can easily reach the hotel via taxis or ride-sharing services, with major roads providing convenient access to this prominent Kuala Lumpur address.

Facilities Details

Pool and Spa

Spa

Fitness Center

Outdoor Pool

Parking and Transportation

Self Parking

Valet Parking

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Smoke-free property

Shops

Shops (on site)

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Miscellaneous

Accessible concierge desk

Accessible public restrooms

Proposal spot

Elevator

Pool

Frequently Asked Questions About PARKROYAL Kuala Lumpur

AI Summary

1. Does PARKROYAL Kuala Lumpur offer free Wi-Fi?

Yes, PARKROYAL Kuala Lumpur provides free Wi-Fi for its guests.

2. Is there a swimming pool at PARKROYAL Kuala Lumpur?

Yes, PARKROYAL Kuala Lumpur features both a swimming pool and an outdoor swimming pool.

3. Does PARKROYAL Kuala Lumpur have a fitness center?

Yes, guests can utilize the fitness center / gym at PARKROYAL Kuala Lumpur.

4. What parking options are available at PARKROYAL Kuala Lumpur?

PARKROYAL Kuala Lumpur offers both self-parking and valet parking services.

5. Is the reception at PARKROYAL Kuala Lumpur open 24 hours?

Yes, the hotel provides a 24-hour reception for guests.

6. Are there any spa services at PARKROYAL Kuala Lumpur?

Yes, PARKROYAL Kuala Lumpur has a spa facility available.

7. Are there facilities for guests with disabilities at PARKROYAL Kuala Lumpur?

Yes, the hotel features an accessible concierge counter and accessible public restrooms.

8. Can guests find shops within PARKROYAL Kuala Lumpur?

Yes, there are shops located on-site at PARKROYAL Kuala Lumpur.

9. Does PARKROYAL Kuala Lumpur offer laundry services?

Yes, laundry service is available at PARKROYAL Kuala Lumpur.

10. Is PARKROYAL Kuala Lumpur a non-smoking property?

Yes, PARKROYAL Kuala Lumpur is a non-smoking property.