Swiss Hotel Kuala Lumpur

Good, local, Malaysian 3 star hotel in Chow Kit, a central location in KL. Nika on reception desk was friendly and efficient. She allocated my room as requested in my booking info. Housekeeping lady was very good too. Lots of good food closeby. RSMY being my favourite for tandoor chicken. Netflix in my room was not functioning and was a bit frustrating. I had issues with WiFi not functioning too. WiFi was unreliable and intermittent during my 3 day stay. Staff tried to fix Netflix and WiFi problem but it was recurring. The toilet leaks water and other guests can be noisy, banging doors and talking loudly in hallways, with room doors open, but overall the hotel provides a decent place to rest. The bed in room 718 could do with a new mattress. Full of lumps and bumps and springs that stick in your back. Air con was cold and good stream of hot water in shower. We will return as hotel is ok value for KL.

Solid 3 star hotel with very hospitable staff, comfy beds and clean rooms in a great location. We requested high floor and level 9 rear room suited us. Good views, hot and cold drinking water on every floor in hallway. Close to our fave cafe RSMY for best tandoor and cheese naan. Check in was very busy with only one staff member on duty. He handled the stress very well, with 5 groups all waiting at reception. We liked this hotel very much. Price is higher for amenities provided but location is first rate. We usually stay at Hilton Garden Inn but glad we tried Prescott and will return to Prescott hotel Medan Tuanku again.

Improper vacuumed carpet including lobby, tv channels so horrible, scribbled wall, staff not very welcoming. It’s not about star rating, but as hospitality service provider, management should look into the condition and cleanliness of the hotel entirely. Do not just make it look so amazing in the picture but totally different in real. Hotel is the place for travellers or guess to take good rest, relax and chill before they continue their journey. Why don’t just take a little time to look into this matter? Train all staffs in every department and make sure the promises that stated in website or booking web are truly fulfilled.