The Pearl Kuala Lumpur Hotel

Clean, friendly and helpful staff, lovely breakfast. Already book for my return stay

Overall the hotel is great. For the price you pay, you get a hi-tea, supper and breakfast. Sure, the room feels a bit aged, signs of wear and tear, but overall cleanliness is great. Great value for money and conveniently linked to a mall, surrounding area have plenty of shops and food is not an issue as well. The staffs at the concierge are friend and helpful.

The Pearl was ideally located for my personal purpose and the atmosphere on the upper floors of the rooms was generally quiet. Liked the spaciousness of the Deluxe King room. The Mall below was not short of cafes and restaurants and even housed a grocery store, Jaya Grocers. There was a Money Exchange on the G floor which was very convenient. To top it off, a tailor and a locksmith/luggage repair was also available should you find yourself in need of their services. We used a laundromat outside the hotel and was within walking distance (5-7 min walk) from it. If you don’t mind the heat and humidity, there were also coffee shops offering cheaper meals on the same block of the laundromat. You could put your laundry in and walk next door to the coffee shop and have your breakfast or lunch. However, everything was great EXCEPT for three areas which I felt needed improvement. Firstly, the Buffet Breakfast could do better by making sure that their food was maintained at the correct temperature. I had found that a single tea light below each metal platter holding the different dishes was certainly not going to keep the food constantly warm. Secondly, the Housekeeping “boys” could be better trained because they had left items that they ought to have been taken away when they finished cleaning the rooms like the changed pillow cases (stuffed on top of the TV 😄 and on another day, under the clean bed linen 🤷🏻‍♀️) Their spray bottle of fabric freshener was also left behind on the counter. It’s little things like that which will give the hotel Housekeeping Dept a report of unprofessionalism. And lastly, the “No Smoking” policy should be enforced. Someone was smoking for sure as our room was getting the smell of cigarette smoke through the AC ventilation. Being a non- smoker, it really spoiled my stay at The Pearl. It was nauseating and very unpleasant. If not for these three areas, my husband and I certainly enjoyed The Pearl and would return when we next visit family again.