Pullman Putrajaya

"The morning breakfast was a true highlight of our visit. Everything from the seasonal fruit to the hot coffee tasted fresh and high quality. The waitstaff were exceptionally polite, clearing plates quickly and checking in to see if we needed anything else. An amazing day to start with.. What made it even better was the staff, Hasmer & Siti, they managed the crowded room smoothly, remembered our coffee preferences, and offered wonderful service with a positive attitude."

back here for my second stay and it’s still as amazing as ever! such an amazing hotel with a breathtaking view... really... i rarely leave reviews on tripadvisor, but this hotel deserves 100% all the praise bc every single staff member here is so friendly and attentive! i also spent my time dining at makan kitchen bc the food options are soooo varied and delicious 😋 anw it was also nice to see mr. royadi again, hands down the best teh tarik service from him. turns out he’s actually an intern from Indonesia, i was so amazed by how hardworking and dedicated he is. management, pls recognize him with a bonus or reward he truly earned it! 🙏🏻

My friend and I stayed at the hotel on July 28–29, 2026. As a Hilton Diamond member, I was directed to the Executive Lounge for check-in. However, the lounge was completely unmanned, forcing us to go down to the main reception counter instead. When I asked about this, a staff member informed me that all check-ins must be done at the front desk. For a hotel that advertises elite benefits, not offering lounge check-in makes the hospitality feel quite average. Later, around 6:00 PM, we returned to the lounge for pre-dinner drinks. We observed a clear double standard in service: a tall male staff member wearing glasses who is also manning at the Reception counter, actively attended to and offered drinks to foreign guests, but completely ignored us as locals—failing to even offer a basic greeting or ask about our stay. This experience was deeply disappointing. To hotel management: Please identify the employee described above and conduct a thorough investigation into this matter. I am confident that his actions demonstrated a clear double standard in customer service, which should not be tolerated.