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Reviews from Guests

4.0/5

tripadvisor

2,238

Reviews

from real guests

cookied188

4

/

5

This IHG hotel is a good one along the Strait of Malacca. My family had a great time staying here and it's proximity to a nearby mall is convenient. The staff are nice and the bell hops too. It's close to the historic distric of Malacca, a bit far to Encore Malacca but with a Grab car its worth the trip. The pool and gym here are excellent too.

Erico2709

4

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5

The room is comfortable and spacious. Shower pressure is strong. What impressed me most is the staff at the 2nd floor dining. So helpful and friendly.

YingCongL1

4

/

5

I usually stay at the DoubleTree, but since they were fully booked for the long weekend, I decided to stay at the Holiday Inn. First impression? A bit of a "time travel" moment—everything is quite old-school and no USB ports. But honestly, the "antique" vibe isn't too bad once you settle in. The Pros: - Friendly Staff: The service team is quite welcoming and kind. - Quality Breakfast: While the variety isn't huge, the quality and taste are good, and there is plenty of seating. - Well-Maintained Facilities: Even though the hotel is older, the amenities are kept in very good condition, which shows the management’s effort. - Convenient Parking: Plenty of parking spaces and very easy to access. - Prime Location: Centrally located and convenient for getting anywhere in Melaka. - The room was clean and tidy The Cons: - The curtains need fixing/upgrading—they wouldn't close properly, defeating their purpose. - Poor shower drainage. The floor slope not really good, causing water to pool in the middle of the bathroom. - Poor soundproofing. I was in Room 415, right next to the pool. I had a late night with friends and hoped to sleep in, but was woken up early by kids shouting in the pool. I requested a room change since I was staying for two nights, but the front desk said they were fully booked. I could see a stack of check-in documents on the desk—couldn't one of those rooms have been prioritized for a room change? Also, I requested a high floor when booking, yet I was given the lowest floor possible. - Communication issues between the front desk and housekeeping: A cleaner opened my door at 10++ AM despite my "Do Not Disturb" sign and the fact that I hadn't checked out. Then at 4 PM, they opened it again, claiming my room was on their list. If you can’t give me a room change, at least don't try to kick me out when I'm staying for two nights!

Facilities Details

Free Wifi

Nearby Location

A Famosa

A Famosa

591 m

Facilities Details

Internet Access in public areas

Free Wifi