Shahzan Hotel Kuantan, Trademark Collection by

2.0 / 5

•

Lot PT 240 Jalan Bukit Ubi, Jalan Masjid, Kuantan City, Pahang, Malaysia 25000

Reviews from Guests

2.0/5

Reviews

from real guests

amina2017

Location is nearby all the food outlet. Walking distance to kula cake.room is well maintained. Friendly staff greeted you when arrived

898eleenas

I had a very bad experience at Shahzan Inn Kuantan during check-in. We booked four rooms, and one of them (Room 607) was clearly not ready, yet the front office still issued the room key. When we entered the room, it had a very strong and pungent smell of urine, making it completely unhygienic and unfit to stay. I immediately went back to the front office to request a room change and was attended by a staff member named Fara. Instead of assisting, she was rude, dismissive, and unprofessional. She refused to reassign another room and bluntly told me that I could either accept the room as it was or leave the hotel. To make matters worse, she asked me to wait until she finished handling the check-in queue, repeatedly saying she was “very busy,” as if a hygiene complaint was not important. There was no apology, no empathy, and no attempt to resolve the issue. Being given a room that smells of urine is already unacceptable. The way the front office handled the situation — especially the rude attitude and refusal to help — made the experience far worse. I do not recommend this hotel, and management seriously needs to review their cleanliness standards and front office staff training.

abeli03

Nothing exceptional about the hotel or the stay but because of its location it will enable you to soak up the Malaysian experience outside the hotel once evening arrive.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Malay Spoken

Wi-Fi in public areas

Swimming pool

Swimming pool [outdoor]

Tours

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Italian Spoken

French Spoken

German Spoken

Hypoallergenic room available

Dutch Spoken

Azerbaijani Spoken

Suit Press

Restaurant [halal]

Restaurant

Room Service

Snack Bar

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Daily Housekeeping

Hebrew Spoken

Dry Cleaning

Elevator

Hindi Spoken

Slovenian Spoken

Invoice provided

Ironing Service

Laundry

Lockers

Meeting stationery

Projector/LED display

Lithuanian Spoken

Hungarian Spoken

Latvian Spoken

Business Center

Golf Course (within 2 miles)

Game Room

Hair/Beauty Salon

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Entertainment Staff

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Malay Spoken

Wi-Fi in public areas

Swimming pool

Swimming pool [outdoor]

Tours

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Hand sanitizer

Nearby Location

Darul Makmur Stadium

942 m

9 Available Room Types

1 Junior Suite, Non-Smoking

37 Square Meter

1 Deluxe Twin, Non-Smoking

17 Square Meter

1 Standard Queen, Non-Smoking

17 Square Meter

1 Deluxe Mobility Accessible Queen

17 Square Meter

1 Deluxe Queen, Non-Smoking

17 Square Meter

Facilities Details

Food & Drink

Bar

Buffet-Style Restaurant

Restaurant [halal]

Restaurant

Room Service

Snack Bar

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Lockers

24-Hour Front Desk

Activities

Golf Course (within 2 miles)

Entertainment and Family Services

Kids club

Air conditioning in public area

Invoice provided

Meeting stationery

Projector/LED display

Family/child friendly

Nightclub/DJ

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Business Center

Shops

Hair/Beauty Salon

Common Areas

Shared Kitchen

Game Room

Cleaning Services

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Suit Press

Daily Housekeeping

Dry Cleaning

Ironing Service

Laundry

Languages Spoken

English Spoken

Malay Spoken

Italian Spoken

French Spoken

German Spoken

Dutch Spoken

Azerbaijani Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Slovenian Spoken

Lithuanian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Swimming pool

Swimming pool [outdoor]

Tours

Hypoallergenic room available

Elevator

Designated Smoking Area

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]