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Reviews from Guests

4.0/5

tripadvisor

1,339

Reviews

from real guests

GarethAllman9

5

/

5

From the moment we walked in we were warmly welcomed by Param and team. The level of service and hospitality by Suresh and others was constantly outstanding. We spent many hours in the balcony which has a spectacular setting and amazing view. Our room was beautifully appointed and what a pleasure to have a capsule coffee machine. The bath salts was a great touch and enjoyed. Dinner was delicious. The entire establishment is spotlessly clean with tremendous attention to detail. This is our fourth visit to the Cam Highlands. and our first to The LakeHouse but one thing is for sure - our next visits to the CH will see us at The LakeHouse.! BRAVO and thank you!

HSSSSSH

5

/

5

What truly made this stay special was the employees behind the scenes who brought the whole experience to life through their warmth, sincerity and genuine care. A special mention goes to Balqis and Kiv from Reception, whose friendly smiles and thoughtful assistance made every arrival and departure feel effortless and welcoming. They had a wonderful way of making guests feel recognised rather than simply checked in and out. The dining experience was just as memorable thanks to Thilaga, Parames and Suresh from the Food & Beverage team. Their attentiveness, recommendations and genuine hospitality made every meal enjoyable and added so much to the feeling of escaping to a charming countryside manor. No stay would be complete without mentioning Samantha and Param, who truly embodied the role of gracious hosts. Their enthusiasm and commitment to creating memorable moments made guests feel less like visitors and more like they were being welcomed into someone’s home. Of course, many of the people who contribute to such an enjoyable stay often work quietly behind the scenes. The Housekeeping team deserves recognition for maintaining such high standards throughout the property, with every space feeling warm, comfortable and impeccably cared for. Chef Yusri and his Culinary team also deserves equal praise for the quality and consistency of the food, with dishes that perfectly complemented the property’s classic highland charm. This is more than simply a place to stay, it is an experience built around nostalgia, tranquillity and genuine hospitality. At a time when many hotels focus heavily on luxury and grandeur, this hidden highland retreat is a reminder that true luxury often lies in the little things, personalized service, thoughtful touches and the feeling of being welcomed back to a place that feels almost like home.

UditM55

5

/

5

Best place to stay at Cameron highlands if you are looking for the perfect combination of beauty, comfort, good food, ambience and homeliness. The team is very friendly. We were 2 couples and 2 kids, perfect for everyone in every angle. Ample free parking - you can get your own car as well. The breakfast combos are to die for. Once inside the property, it feels like you are in Scotland.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Malay Spoken

Tamil

Wi-Fi in public areas

Game Room

Garden

Hiking

Ticket Service

Tours

Body thermometer

Breakfast in the Room

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Physical distancing of at least 1 meter

Rooms sanitized between stays

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

BBQ Facilities

German Spoken

Shoeshine

Suit Press

Restaurant [halal]

Restaurant

Room Service

Air conditioning in public area

Special Diet Meals (upon request)

Daily Housekeeping

Hebrew Spoken

Dry Cleaning

Facilities for Disabled Guests

Hindi Spoken

Ironing Service

Laundry

Library

Postal service

Shared Lounge/TV Area

Smoke-free property

Terrace

Babysitting/Child Services

Nightclub/DJ

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Soundproof Rooms

Car park [free of charge]

Car park [on-site]

Karaoke

Entertainment Staff

3 Available Room Types

Family Suite
Family Suite
Family Suite

Family Suite

room-size-icon

77 Square Meter

Deluxe
Deluxe

Deluxe

room-size-icon

32 Square Meter

Deluxe Junior Suite
Deluxe Junior Suite

Deluxe Junior Suite

room-size-icon

55 Square Meter

Facilities Details

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Breakfast in the Room

Bar

BBQ Facilities

Buffet-Style Restaurant

Restaurant [halal]

Restaurant

Room Service

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Activities

Hiking

Entertainment and Family Services

Kids club

Air conditioning in public area

Postal service

Smoke-free property

Babysitting/Child Services

Family/child friendly

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Common Areas

Game Room

Shared Kitchen

Library

Shared Lounge/TV Area

Terrace

Cleaning Services

Body thermometer

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Rooms sanitized between stays

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Shoeshine

Suit Press

Daily Housekeeping

Dry Cleaning

Ironing Service

Laundry

Languages Spoken

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Malay Spoken

Tamil

Spanish Spoken

German Spoken

Hebrew Spoken

Hindi Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Outdoor recreational features

Tours

Facilities for Disabled Guests

Designated Smoking Area

Family Rooms

Non-smoking Rooms

Security [24-hour]

Soundproof Rooms

Car park [free of charge]

Car park [on-site]