Cintra Heritage House

Loved the location of this guesthouse in Penang, close to eating places and attractions. Staff are polite and accommodating as well. It is a charming heritage guesthouse stretching across block of houses. Breakfast is provided - a hearty toast and eggs with condiments and fresh fruits. Food and drink wise, you can access hot drinks and water anytime in their dining area. There were banana bread slices to snack on as well throughout the day. You’ll need to remove your shoes to climb the stairs to your room if it’s on the first level. However it is a guesthouse and not quite what you’d expect of a hotel, so be aware when you decide to stay here. Our room was tidy and clean. It can get noisy with nearby traffic as the guesthouse is in a busy town area. So be aware, the rooms are not soundproof. No amenities are provided. You are advised not to throw toilet paper in the toilet, must be due to old plumbing systems, a bin is provided for this purpose. This was something to get used to! So be aware while the place has its charm, there are maintenance issues, it’s not a fancy hotel.

Very conveniently located place... Gone are the advantages! Chinese owner more stingy than a mix between Scots and Genoese! Hotel service not received! Wifi works occasionally. Poor breakfast and if you arrive late you won't even have that! Room cleaning not received!

I booked this hotel for 4 nights using a well known booking site. But, the hotel is now part of a hotels chain named OYO, which acted as a "man in the middle" between my booking site and the hotel. Hence: - 24 hours before stay, I received an email asking me to go on some web page and press a "confirm" button, otherwise my stay was to be cancelled - while I was boarding my plane for Penang, I got a text message requesting me to call a Malaysian number in the next 30 minutes, otherwise my stay was to be cancelled! I was not nice on the phone as you can figure... - on the second day of my stay, OYO cancelled the booking on my booking site as "no show"! Given the content of the phone call the day before, I would not be surprised that they cancelled the stay so that I am unable to leave comments on my initial booking site... So, my advice after this experience is, AVOID ANY OYO MANAGED HOTEL! Otherwise: - the hotel is very well situated - the historical house has undeniably some charm - it is rather clean, even if the sheets could be better - the hotel staff on the premises was nice.