Beta Service Apartment

I would like to share my experience staying in Apartment unit 0606 recently. While the view from the balcony was undeniably scenic and visually impressive, the overall condition of the accommodation fell significantly short of acceptable hospitality standards, and raises serious concerns regarding duty of care and implied contractual obligations under the provision of accommodation services. Upon check-in, it was evident that the unit had not been adequately cleaned or maintained. The floor was visibly dusty and dirty, to the extent that walking barefoot resulted in blackened soles, indicative of prolonged neglect. Such conditions strongly suggest a failure to meet the implied term of fitness for habitation and hygiene, as outlined under relevant consumer protection legislation. Further, glassware provided within the room was chipped, posing a potential health and safety hazard, which may be construed as negligence in maintaining a safe environment for paying guests. The toilet facility adjacent to the kitchen was in an unsanitary and unacceptable condition, further exacerbating the issue of cleanliness and hygiene. Of particular concern is the fact that the water heater was completely non-functional throughout the stay. Despite the matter being promptly reported to the maintenance team, no rectification or remedial action was taken. This constitutes a failure to act upon a service complaint within a reasonable timeframe, and may be interpreted as a breach of the implied duty to provide basic amenities. In light of the above, I respectfully urge the management to undertake immediate remedial measures to ensure that all units are thoroughly inspected and cleaned prior to occupancy, and that all facilities provided are in proper working condition.

The place is located in the financial district so no need to grab a car or taxi to go whenever you want a bite of one or two.. its the best place to be when you attend the BORNEO ARTS FESTIVAL . The different food stalls offers you a variety of food to choose from. no need to hurry when you just want to go around ...

We stayed in a 3 bedrooms deluxe apartment for 5 nights. Generally, we had a pleasant stay. The apartment was very spacy with complete basic needs and nice view of the surrounding Labuan town plus of course the sunset! The kitchen was furnished with basic cooking utensils and needs. Convenient location next to the Financial Hub mall with accessible supermarkets, eateries and above all the duty free outlets. The only bad experience we faced was the rather heaty aircond in the master bedroom. That definitely not worth the rate that we paid which was rather high at that time. The technician came to have a look but never came back to repair though we have reminded the counter. He mentioned on the need to get parts but no action taken after that ....