after a long journey from sibu, we decided to stay in furama hotel. we arrived around 1030 evening. expect that after a long journey will make us feel comfortable during our stay ONLY for one day. inside the room, TV is not working, come down for TV remote maybe they forgot to give a remote. but the that guy saying tv is actually long time not working. okay we accept it. we come again to the room. AC also not working, and it also leaking and feel very hot. we come down again and asked if we can change any room. they said not more room. then we ask for refund and want to find another hotel. the management didnt want to give any refund even half of the price even not even 1 hour!! we need explaination!! now try to find another hotel!