Saramo Hostel

cheap cheap cheap.feeling like home. feeling secured.Super fast internet provided! easy access to most shopping& eatery places. Even this hostel look old ,but nothing bothering us coz its very clean place. and the staff will met ur need anytime ! superb!

Stayed in Saramo hostel twice. First time was 2 years ago and the recent was November 2012. The reason i chose this place is due to its price and location. Cleanliness however is questionable. The bathrooms are old and is just separated from the next room bathroom with just a wooden plank. One can hear the next door occupants talking too. In all, if you dont mind the environment and you are just looking for a cheap place to bunk in there you should be fine here!

We chose this hostel based on three things: location, price and pictures. I'll admit only the last one was completely false. The place looked much worse than the pictures, but this is not the main issue we had with the hostel. On arrival the first thing we learned was that Hostelworld had somehow glitched us a booking for two rooms. Through language barrier and possibly deliberate swindling we forfeited our entire deposit (108 ringgit). We had to pay for the entire intended stay, cash up front. We stayed for three nights of the nine nights we had intended. The heater in the shower didn't work and the sink leaked until eventually fell off the wall, shattering into a million pieces on my foot. During our stay the room wasn't cleaned once. Had it not been for the feces we found smeared on the toilet seat and bed linen, we might've went on thinking they didn't visit the room at all. When we finally decided to bail on this hostel and demanded a refund for the six nights we wouldn't be staying, the staff seized to speak english. Also a claim was made the manager was sleeping (11am) and couldn't be woken up to deal with disgruntled customers. Luckily we had the assistance of influential locals to scare the english back on their tongues and shift managers out of slumber. Before reimbursing us, they still had the nerve to make us sign a waiver no official complaints would be made. Such a contract is obviously illegal, but I had already filed my complaint with the Sarawak Tourism Board, so I went ahead and vouched I wouldn't do it again. This whole hassle took 2 days of our valuable vacation time, but hopefully the next tourist will be spared the agony.