Resorts World Kijal

This was by far the most infuriating, disgraceful experience I’ve ever had with any hotel, and I travel often. Resorts World Kijal is a complete scam operation hiding behind rigid policies and robotic customer service. I accidentally booked the wrong date (Booking ID: 1922513654, August 19 to 20, 2025). The moment I realized it, I immediately rebooked the correct date, which was August 2, 2025. I even paid for the stay again. So they got two full payments, and I stayed only once. And yet, they flat-out refused to refund, amend, or offer any credit for the original date. Their response? A cold, soulless, copy-paste reply: “Non-refundable, non-changeable.” That’s it. No logic. No empathy. No basic human decency. Let me be clear. I wasn’t asking for a special favor. I rebooked with them. I still gave them my business. But they chose greed over integrity. Their so-called customer service is a joke. Emotionless, scripted, and zero effort to understand or help. It was like dealing with a wall. They could have easily shown some flexibility, but instead, they chose to pocket my money and shrug it off. To make things worse, during my actual stay, they even had the audacity to charge me RM20 just for an extra blanket. As if double-charging me for the room wasn’t enough, they still tried to squeeze every last ringgit out of me. This is not hospitality. This is predatory behavior. Resorts World Kijal will take your money, hide behind fine print, and abandon you the moment anything goes wrong. If you make even a simple, honest mistake, they will exploit it. No refund. No adjustment. No support. Just cold policy and absolute indifference. Shame on this resort for their dishonesty and inhuman treatment of paying guests. I will never return, and I strongly urge everyone to avoid this place completely. Spend your money where guests are treated with fairness and respect, because Resorts World Kijal treats you like a walking ATM. Update: They charged me RM20 for an extra blanket without informing me upfront and when I raised the issue with AGODA afterwards they denied the charge and claimed there was no record despite it being written on a manual invoice by a lady in tudung during my stay. Unfortunately i threw away the invoice.This kind of dishonesty is completely unacceptable and shows a total lack of integrity! Resort world kijal is a disgrace!!!

This is our 3rd stay at this resort. We like it. Best place for stopover for 1-2 nights when you travel from KL to Terengganu. Seaview room is clean and comfortable. linens and towels white and soft. F&B at hotel very satisfactory in terms of price and taste. Hotel has big swimming pool, which all age of kids will enjoy. Beach side also nice, but we scared to swim. Resort has own baby turtle release activity for Rm 40.

We love the scenery and beach in Awana Kijal Golf Resort Hotel,we plan our vacation almost two to tree times in a year,the hotel very nice, clean and the hotel guest service is very good and excellent, especially Ms Safra, she is gentle and very friendly.