Los Cabos Golf Resort

Good food and restautant, Friendly staff,

Our family just wrapped up an incredible 6 night stay in one of the luxury villas at Los Cabos Golf Resort, and we couldn't be happier with our experience. The villa was spacious, spotless, and had everything we needed to make our vacation relaxing and enjoyable. The biggest highlight was the outstanding staff. Every member of the team was genuinely friendly, courteous, and always willing to help with a smile. They went above and beyond to make us feel welcome and ensured we were well taken care of throughout our entire stay. That level of hospitality truly made us feel at home. From the beautiful grounds and peaceful atmosphere to the exceptional service, everything exceeded our expectations. We made some wonderful memories here and already know where we'll be staying on our next trip to Cabo. Thank you for an amazing experience!

Our stay started terribly and ended the same way. When we initially purchased our package, we were shown a beautiful, updated villa and were specifically told that we would be staying in Villa 5. However, upon arrival, we were placed in Villa 1, which was completely different from what we had been shown and appeared very old and outdated. It was so disappointing that we refused to go beyond the first floor. When we explained that we expected accommodations similar to what we had been shown during our tour and what we were told we would receive, we were left sitting in the lobby for hours. (Mind you, we checked in on my mom’s 60th birthday. She was devastated). Staff continuously walked past us, and managers would not speak with us directly, repeatedly telling us we had to wait for someone else. Unfortunately, the front desk staff remained unfriendly and unhelpful throughout our stay. Any repairs or requests we made required multiple follow-ups before receiving attention, if they were addressed at all. The entire property appeared rundown and poorly maintained. The pools had peeling surfaces on the bottom, the water often did not look clean, and even the bar area had visible holes where televisions had apparently been removed and never replaced. One bright spot was Chef Gabriel, who also acted as a concierge. He was very helpful during most of our stay. However, the experience took another turn for the worse when it came time to leave. We waited for airport transportation that Gabriel had arranged, but it never arrived. When we sought assistance from the resort, we were told that no transportation had been scheduled. Even after showing proof that transportation had been arranged, the resort staff offered no help or solution. As a result, our group had to spend nearly $200 on Uber rides to get to the airport. We arrived so late that we were the last passengers to board, and the plane was literally moments away from leaving without us. To make matters worse, as we were getting into our Uber—approximately an hour and a half after our scheduled transportation failed to arrive—we were assured by resort staff that someone would contact us regarding reimbursement for the transportation costs. We have now been home for almost a week and have not heard from anyone. No follow-up, no explanation, and no refund. Overall, this was an extremely disappointing experience. Between the misleading accommodations, poor customer service, lack of property maintenance, the transportation failure, and the lack of follow-through afterward, this resort fell far short of expectations. We left feeling frustrated, ignored, and completely let down.