Festival Plaza Rosarito

So many bad experiences at this hotel ! We got here at 2:45pm on a Thursday. No customer at the line at the time we got there. We tried to check in ,but the staff told us to wait until 3pm since that is the time we can check in. So 3pm came and she started to proceed to check us in, and it took her 50 minutes to process the "paperwork". When we booked the hotel on their direct website, they charged us $50 booking deposit, but the staff was adamant that they did not charge us and we were due the full amount at check in time. We showed her the transaction on our bank where the hotel charged us , but she still denied it. Our 2 small kids were tired and wanted to have a room to lie down, so we didn't want to argue about that and will call our bank to contest our that charge later. The staff charged us $100 separate from our balance for deposit. And warned us the wristband would cost us $20 to replace if we loose it. She then wanted to charge us $20 for parking for 4 nights of staying there (yes, they charge their guests for parking too). But I looked it up online and it said $5/night for Friday and Saturday and free from Sunday- Thursday. I showed her that and she was settled to charge us $10 instead. When we came in the room, it smelled musky and the bedsheets didn't smell clean. We had eek feelings when we stayed here. Our trip was from Thursday to Monday. Thursday we had a decent night of sleep, but Friday and Saturday the music from nearby bars was so loud and up till 4 am the music was playing loudly and continuously. The hotel doesn't have sound proof where we can hear every noise even from the next room or the room on top of us. Friday and Saturday nights we could not sleep due to the loud music. For parking, on Friday and Saturday when we took our car out and came back, we couldn't even find any parking space. The staff finally made a room for our car sandwiched in between other cars that we couldn't even open the door to get out. And those 2 days we had to pay for parking fees. The water ran hot and cold madly on its own. I took a warm shower supposedly, but 1 minute it turned so cold, and the next minute it turned so hot that burned my body. I was afraid of burning my kids, so I had them taking cold shower the whole stay. Checking out is even worse of the experiences. We checked out on Monday morning so no guest in the line . The staff proceeded our check out paperwork. We waited 40 minutes and it wasn't done. I asked her why It took so long, she said they had to check the room to make sure nothing is missing or damaged . Hello, they have our credit card on their record system and $100 deposit, and they still took 40 mins to scan the room!? I started to pressure her to speed up the process since we had to leave, then she said she could not process if the person check the room is not done yet. Another 10 minutes went by, she said ok the room is clear and good and she processed to refund our $100 deposit . Yet the receipt said they would keep 1 cent and will refund us $99.99 after 10-15 business day. Wtf!!! It took them 1 minute to take our money, but 10-15 days to give us back the money, yet not $100 rather $99.99!? Who give them that right to steal 1 cent from guests!? But I will bring this up to our bank and will get a full $100 back. We regret we wanted to try this hotel out. Such a horrible experiences, from the check-in time to the check out. So horrible! Don't stay at this hotel if you really want to enjoy your vacation. The bad experiences at this hotel partially took away the enjoyment of our getaway.

Excellent service from Amroth, always aware of any requirements. The room that touched me had WiFi, amenities in the bathroom and was comfortable (especially pillows), the staff is friendly. The hotel is close to the beach and nightlife.

This place told me they would honor a change in my reservation date until the end of the year. I called to schedule a new date and they said they did an auto check in at the original date so I no longer have a reservation. Because I cannot provide a name of the person who I originally spoke to, they say there is nothing they can do. $2k down the drain. Stay away.