Quinta Real Acapulco

I Choose 2024 above because it does not give me an option for 2022, when booked a hotel room for my husband and I, for November 21-Nov. 28, 2022; we paid with a credit card. We had to cancel de reservations because the flights were not coinciding with hotel booking dates. I contacted the office and had several e-mails back and forth with the reservations desk. To date they still have not reimbursed me and now they want an account in Mexico to reimburse me in pesos. What the heck, I don't have a bank account in Mexico, plus I paid with a credit card so I should be reimbursed to my credit card.

Air conditioning that you cannot turn up or increase the intensity, there are no single-use flip flops, only one bademantil, in a room for 2 people, they did not change the consumables, the windows did not open well and the food in the restaurant was terrible. We ordered cut of meat that was cooked after it had been frozen without being thawed first (the texture was extremely bad). On the good side, the people working there were very friendly and on this side, everything was very ageable.

Good ubication. Excellent employee service. Of all. The hotel already requires maintenance. The railings are already rusty, the mattresses of the pool lounge chairs are very stained. There are badgers near the bunks which scared the guests and no one came to help them.