Romano Palace

I'll start: Of the 2 elevators only 1 half-service, without air conditioning ; the elevator boys gave us air with hand fans, the best was to go up or down the stairs; the room without air conditioning, without refrigeration (They do not have the rooms for the climate of Acapulco, it is illogical...!! ) the television only had 1 channel (the short time that one was in the room and we wanted to see it), it is seen that they do not give maintenance, since the bathroom door did not close, smelled bad, gave even disgust to leave things in the sink, the towels for the pool had to be ordered before 5 (and that if they had towels ..!); when the pool closes it at 8; the cost of room is unfair for what the hotel offers.

I went last year and the net to me I loved too much fascinates me and more q gave me room floor I create 18 with sea views and fascinated me and now I return in January 2025 vacation and I wantooo is one of the hotels I like best I HIGHLY RECOMMEND IT 10 OUT OF 10 ;)

Worst trip of my life. It was a courtesy given to my office, raffled and I won. We arrived 12:30 obvious the room was not yet but we received the luggage and went to the restaurant, we were told they closed just 12:30, we went to eat somewhere else. We returned at 2:30 and were given a room, the bathroom was covered, we claimed and had to wait until 3:00 for a button to go for the luggage, we found the cleaning who told us that she had reported the bathroom and did not understand why we were assigned the room on the 19th floor. They passed us to the smallest and ugliest room on the 14th floor with a TV from last century, I asked for another room, they told us that a large group arrived and there was no more, they offered to show me two other rooms to see if I liked any. With the large group a lift broke down then only one was working that took more than half an hour to arrive, you were tired of waiting for it so my 79-year-old mom was waiting for us in the room that had no air conditioning. They showed me another terrible room, same with antique TV on the 10th floor, I didn't want it and we went to the 11th floor, that was not so Rea but with only a king size bed and we were 3 people, with the promise of changing the next day that another room be vacated. We change, we go down, after waiting for the elevator half an hour, we ask for towels at the reception and it turns out that they are ordered on the 3rd floor, where the pool is another 10 minutes for the elevator, to go down a waitress told us “go down the stairs, it’s just a floor, lie if it’s 3, and me with my 79-year-old mom, total that we step on the beach until 5:30, We decided to go to another hotel and they were not even to apologize or worry about why we were leaving. Obviously I claimed at my job and they in turn claimed the hotel but it's the time they don't even offer apologies. To the email I sent they only replied to me to come back so they can give me a better experience, obvious or crazy comeback