During my stay at the hotel, I had a very satisfactory experience in general terms. The facilities were pleasant, and both the Il Mulino restaurant and most of the staff offered excellent quality service.
However, I wish to express a complaint regarding the service I received at Café Los Ángeles. During one of my visits, I was served by a girl named Karen, whose attitude I considered unprofessional. During the interaction, she spoke to me in a tone I perceived as rude and rolled her eyes while serving me, which made me feel uncomfortable and unwelcome.
I understand that we can all have moments of pressure during the workday; however, I believe that customer service should always be maintained with respect and kindness, as these types of attitudes affect the guests' experience and the establishment's image.
I am submitting this complaint with the intention that it be taken into account to review the situation and strengthen customer service standards. I trust that this comment will contribute to maintaining the quality of service that characterizes the hotel.
