Guadalajara Plaza Express Lopez Mateos

Very nice place, good service, and the breakfast was very good; the bad thing was that a very strong sewage smell was coming from the bathroom in the room, plus there were cockroaches, in addition to a comment from one of the hotel staff that was not made in a polite way at all.

Excellent for going with family. We stayed as a family and the experience was fantastic from beginning to end. The first thing that surprised us were the rooms: they look recently remodeled, with a very comfortable design and super spacious (something that is greatly appreciated when traveling with children). The staff was extremely friendly and attentive at all times, making us feel at home. But, without a doubt, the jewel of the hotel is the pool. It is so incredible and peaceful that you completely forget that you are in the middle of the city. A perfect place to disconnect and relax. Totally recommended! We will definitely return.

Very bad experience, attention by the Sales people. I requested a quote for groups and at first I was attended by a girl who stopped answering and several days after insisting Alan answered me indicating that the girl was incapacitated. The service was very cutting, zero helpful... the confirmation event because the client so decided. I was introduced to the event coordinator (Koradi) as she requested it via mail, however, she did not answer the emails. Today at the event they brought out breakfast as they did not request red chilaquiles instead of green and there is no solution for this. I asked Alan to send mail with a copy to the client of what they had agreed to a day before the event so they would all be in the same channel and not triangular and his answer was "one thing is as you need it and another as I can do it"??? Really, a Manager answering this?