Puerta del Sol

The hotel had cockroaches. We asked to move to another room, and the other room smell so bad. We spoke to the manager and she couldn't do anything about it because the other rooms were occupied, then, the toilet was clogged and it took them several hours to help us. What type of hotel is this.

It’s a really old hotel. Though the staff is really nice, the hotel isn’t. The rooms are cold and dark, and the images shown here aren’t like the hotel really is. It is located in a really noisy street.

Booked this hotel as last-minute accommodation, only about 35 USD for one night, two people. The hotel is easy to find, located near a major shopping centre called Plaza del Sol. The room was very large, didn't feel cramped at all. Unfortunately the toilet was inoperable, there was almost no pressure during flushing and it took 15-20 flushes over a period of hours to get things to go down. WiFi was reliable. The room had very thin walls and windows, and the walkway in front of the room was heavily trafficked, leading to me waking up in the middle of the night at least three times after hearing loud footsteps, voices, or sounds of luggage rolling past. Luggage was stored for free upon departure, late check out time of 13:00. Agreeable staff and would stay again, although next time I'd be more insistent on having a working toilet.