Dear team,
I would like to begin by acknowledging the excellent care we received during our stay. From the reception, with Andrea, the valet parking service and the attention in the dining room by Lirio, everyone was extremely friendly, attentive and professional. Without a doubt, the treatment of the staff has always been one of the aspects that we value most about staying with you.
However, this time we had an experience that left us a little disappointed. One of the main reasons for our visit was that my daughters could enjoy the pool, but unfortunately the water was too cold and not heated.
This is our third visit to the hotel and it is the first time that we have experienced anything like this. We even noticed that several guests were also unhappy about the same situation.
Hopefully you can review and resolve the issue of pool heating soon, as it is a very important amenity for those who choose to stay with you.
We again appreciate the great attention of the staff and hope that in a forthcoming visit we can fully enjoy all the facilities.
Kind regards.
