Catalonia Riviera Maya All Inclusive

Check-in was efficient and hassle-free. Upon arrival, we were provided with a brief overview of the resort before being directed to our room in Block B2. Access involved two flights of stairs, which may be challenging for guests with mobility issues or heavy luggage. The room itself was modern, spacious, and well-equipped for two guests. It featured a large, comfortable bed, ample storage with cube-style units, a wall-mounted television, a filtered coffee machine, and a minibar stocked daily with beer, soft drinks, and water. Additional amenities included an iron and ironing board, a safe, and a hairdryer. The bathroom was equally impressive, with double sinks, a large shower cubicle, and soft towels replaced daily upon request. The room benefited from both air conditioning and a ceiling fan, ensuring a comfortable environment throughout our stay. A small balcony with two chairs was a nice addition, although a clothesline for drying swimwear would have been appreciated. Housekeeping was excellent, with daily cleaning and thoughtful touches such as towel animal displays. Evening turndown service was offered, but on one occasion it was respectfully withheld due to valuables being left unsecured—a reassuring indication of the staff’s professionalism and integrity. As beach enthusiasts, we were aware in advance of the seaweed issue, which is common in this region at certain times of year. While staff worked diligently to clear it each day, it would inevitably return. This is a natural occurrence rather than a reflection on the hotel, and guests are advised to research seasonal conditions prior to travel. Our upgrade included access to the Privileged beach area, which offered a quieter and more relaxed setting with sunbeds and shaded areas. We found it peaceful and never overcrowded. Many guests preferred the main pools, where the animation team provided lively entertainment throughout the day. The team was energetic, engaging, and contributed greatly to the atmosphere. The pools themselves were well-maintained and cleaned daily. The swim-up bar was popular, though consistently occupied, while the main activity pool was busier. Guests also had access to the neighbouring sister hotel, which offered additional quieter facilities and a popular crepe station. The beach bar was a highlight, offering a wide selection of drinks and prompt, attentive service. The Privileged bar, however, was somewhat underwhelming in comparison, with limited drink options and a small seating area. The sports bar in the sister hotel was quieter and featured complimentary pool tables. While staff across bars and restaurants were hardworking and friendly, there appeared to be occasional understaffing, particularly during busy periods. The on-site spa offered a range of treatments, although prices were relatively high. We opted instead for a beachside massage service nearby, which provided excellent value and quality. Dining overall was good, with the buffet restaurant offering a wide variety of food. Breakfast included fresh juices, cooked options, pastries, and made-to-order eggs, catering to a range of tastes. Lunch was particularly enjoyable, with a strong selection of hot dishes, salads, and local cuisine. Evening dining at the specialty restaurants was more variable. The Italian restaurant served good food, although service and accuracy of orders could be inconsistent. The Teppanyaki experience depended heavily on group participation, which impacted the atmosphere during our visit. The steak restaurant was disappointing due to long wait times, high temperatures (lack of air conditioning), and limited service. Although the food was acceptable, the experience did not meet expectations. Similarly, the Bloved restaurant offered a limited menu, with mixed food quality during dinner service, although breakfast and lunch there were excellent, enhanced by the comfort of air conditioning. Room service, ordered late one evening, was underwhelming, with cold food despite the kitchen’s proximity to our room. In hindsight, the Privileged upgrade did not offer significant additional value beyond access to the Bloved restaurant and a smaller pool and bar area. Evening entertainment was a standout feature of the resort, with high-quality shows ranging from themed productions to live performances. These were consistently well-attended and among the best we have experienced. The resort’s location provides easy access to a nearby marina and small gated town within a five-minute walk. This area offers additional bars, restaurants, and attractions, including a dolphin and manatee sanctuary—well worth a visit. We also booked an excursion to Isla Mujeres, which was excellent value and a highlight of our trip. The island’s beaches and vibrant town provided a memorable day out. Overall, while the resort is relatively small and the upgrade did not represent good value for money, we thoroughly enjoyed our stay. The staff were exceptional, and we made the most of our experience despite a few shortcomings.

We had an excellent stay at this hotel. We were in the Privilege category, which allowed us to fully enjoy the facilities and restaurants reserved for this clientele. We would particularly like to highlight the quality of the Steak House, which was a real favorite, as well as that of the Mamma Mia restaurant, where the meals were excellent. The meals served at Bloved were also remarkable, both for their quality and their presentation. The only small nuance concerns the service at Bloved which, during our visits, was sometimes a bit slow and less attentive than we expected for a restaurant of this category. That said, the quality of the meals more than compensated for this aspect. The main weak point of the complex remains the beach. However, it must be said: this situation is quite common in this area of the Riviera Maya, where several hotels face a rockier beach and the presence of corals. This did not prevent us from fully enjoying the numerous pools and other facilities. In summary, we leave with an excellent memory of our stay. The quality of the dining, the cleanliness of the site, the comfort of the facilities, and the courtesy of the staff make this hotel a place we recommend without hesitation.

From arrival and great service from Sandra being responsive to our request for our usual room, to the welcoming duo of Lorenza and Luis Alfonso Lara at Beloved Restaurant- this was another wonderful trip. Our children loved the experience and we were spoiled!