Krystal Puerto Vallarta Hotel

During the booking process, it is not mentioned that there is major construction right next to the hotel; the construction noise starts very early and interferes with rest. The buffet food has little variety, however the staff strives to make you feel comfortable.

0 Star Very Disappointing Experience, Not What We Expected My wife and I stayed at Hotel Krystal Puerto Vallarta and unfortunately had such a terrible experience that we ended up checking out early and leaving the resort. From the moment we arrived, the experience was disappointing. Our room was not even ready when we checked in. When we finally got into the room, there was only one large towel, no face towels, no hand towels, and no toilet paper. The room itself was dirty, had mold and bugs, the TV didn’t work, and our room door did not properly lock. The entire resort looked extremely outdated and poorly maintained. The pools were dirty and the property looked nothing like the resort we believed we were booking based on the Sunwing advertising and photos. The food situation was particularly concerning. We saw cats roaming around the buffet and food-serving areas, and we saw food sitting outside in the beating Puerto Vallarta heat for extended periods. There were also times when restaurants had very little or no food available. The restaurants are outdoors and there is essentially no air conditioning throughout the resort, making the heat extremely uncomfortable. We also felt very unsafe at the property. There appeared to be little to no security, and we saw locals freely walking in and out of the resort. Considering that our own room door wasn’t properly locking, the lack of security was especially concerning. Whenever we needed assistance, getting help was extremely difficult. Very little English was spoken and we received very little meaningful assistance with the problems we were experiencing. The biggest issue for us is that the resort we arrived at did not match what was advertised through Sunwing. The photos, description, amenities and overall presentation gave us a completely different impression of what we were paying for. We booked this expecting an international vacation resort and were extremely disappointed with what we actually received. We feel we were misled by the package advertising and regret booking this property. If you’re an international traveler considering Hotel Krystal Puerto Vallarta, please do your research and look carefully at recent reviews before booking. Our experience was extremely different from what we expected based on the advertising. We paid for a vacation and ended up leaving early because the experience was so bad. We would never stay at this resort again.

The variety of the food buffet could be improved.