The staff were not forthcoming or friendly. I had communicated with the hotel to delay my reservation for 2 weeks and decreased the number of days from 4 to 2 which they assured me was totally OK and that I would be refunded. I had originally booked a room with two beds.
When I arrived they told me they only had rooms with one bed. When I persisted, they finally said I could have a room with two beds for an additional night's fee, not acknowledging that I already had a refund coming. So, everytime I mentioned my refund, they phoned someone & said yes I had a refund, but that they couldn't do it at the hotel desk, it was the reservations dept somewhere.
Once back home I kept contacting the hotel's reservation dept. for my refund but was told I had to send my banking information, including my account number in order to be refunded. I was not comfortable sending this info. so was told it was the only way.
I feel very scammed as they still owe me for 3 unused nights which they acknowledged but would not refund my credit card or paypal, both doable options.
The beds were hard and the inside rooms were stuffy and very noisy from unruly guests.
