Hosting House Express

First of all I think they should have someone audit the staff, the hotel is very well located, but sadly it has gone from bad to worse, the rooms were dirty, we asked for 2 more towels that never arrived. The most unfortunate thing is that they have a super risky policy, they ask for the credit card and take a copy of it (which they never return) FOR SECURITY, do not stay in this property, in addition to your official identification, if not, they will not let you register ( Terrible and DANGEROUS POLITICS). The hotel was ALREADY PAID, they had the coupon there from BOOKING and they didn't care. The night auditor, with an attitude that leaves a lot to be desired in the service, told us that it was the hotel's policy (being rude?, with zero desire to serve his clients and also as dirty as the hotel itself) I told him that I would take action and that he was going to report his behavior and he didn't care, he told me that he did what his Manager told him, who by the way said his name was Arturo. DON'T STAY THERE; It completely detracts from the usual service in the city of MORELIA, there are many properties and hotels with better service and without risks.

Horrible staff. Snake-like behavior. The absolute worst that Mexico has to offer. Morelia is a beautiful city, but this hotel detracts from its beauty due to its foul treatment of “gringo” travelers. I signed up for a private tour for thousands of pesos, only to find out en route to the destination that the trip was actually a group tour (which literally costs 5x less money)... but the hotel receptionist and driver kept the money between them. I have written documentation of the hotel’s poor behavior, the rates and inclusions that were agreed to, and documentation of management’s promise to reimburse me. The hotel has since blocked my number in an effort to avoid paying me back. Morelia is a must-visit city, but this hotel will leave a foul taste in the mouth of any who travel there. Hotels like this are why people are cautious of exploring new places. Nowhere else in Mexico have I experienced such terrible service.

the hotel is in walking distance to all colonial city center, the rooms small but clean and very nice decorated. its an old house with nice courtyards, staff is very helpful, special the afternoon guy who speaks fluently english. only if u wanna pay by credit card its bit difficult because it happened by the partner hotel. so needs bit time. but definitly would stay here again.