Best Western Monterrey Aeropuerto

Hotel of easy access and with good accommodation and service. The furniture and curtains of the rooms are old though comfortable. Reasonable bathroom, lack of ventilation. Cafe of the basic manha, lack more increases of cakes and fruits and diversification on weekdays. Negative point: poor room service menu, lack more quality and diversity in the items; there is no pizza for example, most local dishes.

The hotel is convenient located, they put me in the ground floor beside the pool, at the beginning very nice, but at night there was a group of persons yelling and drinking in my window, the front desk didn't do anything. Take this into account if you want to sleep. The soap smells very good, breakfast is ok, the bar service at night is very slow, lack of employees.

Dismal attention from receptionists, very high-handed. They held an amount of cash on my card for the guarantee for 2 rooms, when I booked only one room, this withheld money does not know when it will be returned. I had to pay for the room again. The receptionists did not assume their responsibility nor did they refer the situation to their manager.