Quinta Real Monterrey

I did not stay; I was planning to have my wedding there. I was constantly trying to communicate and could never get anyone to pay attention to me. First, the executive Rubi attended to me, then the manager Kiriam, and she did not come to assist me either. It is terrible; they never answered my calls, and when I finally managed to communicate, they never sent me my quote. I wanted my wedding at this place, but the customer service leaves much to be desired.

The hotel, and particularly the rooms, show clear signs of deterioration and lack of updates to their equipment, particularly the air conditioning units. Otherwise, the service was very good and the building in general was very beautiful and comfortable. Parking was very accessible.

The room smells musty, and the water went out at night. The location is very good, and their service is also great.