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Reviews from Guests

3.0/5

tripadvisor

442

Reviews

from real guests

Jonathan569

4

/

5

The facilities are beautiful, but the service very bad, lacks manager, the restaurant of the hotel opens at 7:15 and at 9 pm they no longer have service, a boy in reception at all said I don't know.

215telis

1

/

5

Nice but old building, no hot water, humidity on the walls, controls are useless, staff do not solve and more than excuses blame you. I was charged 250.00 for a makeup stain on the quilt. VERY aggressive to charge very bad to solve. Too uncomfortable. ZERO recommended.

R5322YLjillm

3

/

5

The glory and the story around this gorgeous old hotel is unrivaled. It was a convent in the 16th century, later a jail, and even a hostel at one point. With old world rounded half-doors, wide hallways and an authentic restaurant within the hotel, this stay could be a fantastic experience. However, the idea that there are English-speaking employees is false. I found only one employee who spoke fluent English. Also, beware: this hotel has no heat. While this is normally not a problem, this January has been unseasonably cold at night, leaving me shivering under the covers! Finally, if they try to put you in room 101 you should complain! It's under the stairs, dark and damp.

Facilities Details

Free Wifi

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Facilities Details

Internet Access in public areas

Free Wifi