Suites Villasol

Food and room okay, pool lacks cleanliness and the front desk service is bad, they do not provide you with solutions. The restaurant service is very bad, the manager Ivan is very rude, as are the cashiers and waiters. I am definitely not returning to this place

Over the years, I have come several times and it has been very good. This time, apparently, the spirit of service was lost. For any request, the first response is NO. You cannot bring water to the pool, do not stand there, I cannot make the refund, we did not read your request in time, it is not on the list. They need to retrain the staff. Guests do not go to a military camp where what matters are the rules. Find a way for your staff to prioritize the desire to provide service and solve problems, the YES should come first, please.

Great hotel costumer service is amazing the food was great ,the room was nice the piña colada and guacamole was amazing and delicious , the most amazing was the costumer service. Hotel is nice the pool was very good the delicious food the best of the hotel that do not bother you.