Rosewood San Miguel de Allende

Beautiful hotel! So well taken care of and the grounds are beautiful. Location is also very convenient to central San Miguel. Lovely hotel rooftop restaurant with great view, somewhat heated pool which was nice and relaxing, rooms were very large and with a nice balcony, gym is well equipped. Important thing for families to know is that there is no kids club here anymore and there are limited activities. Even the yoga class I signed up for was cancelled. Not sure why they charge a resort fee when there isn’t really much included with that other than the pool. Would be better just to include any fees in total price rather than adding on resort fees and 10% “service charge” on top of your room rate.

Very pretty hotel setting but the rooms and bathrooms are in need of an update. I get that it’s suppose to feel like an authentic villa from “the old days” but for the price, I want to feel like I’m in a hotel with amenities of the modern world. The main reason I am giving this hotel 3 stars is because of the bar manager, Paula. She is extremely rude and needs a course in hospitality. Our issue with her was ultimately resolved by someone very senior to her, so we are thankful to Rosewood for the swift resolution; however, Paula should find another line of work that does not involve customer service. The daily breakfast is delicious, the gym and spa were both very nice, and the general attitude by the employees (other than Paula) was pleasant and polite. Beware: fireworks happen DAILY between 6-7a in the town. There are ear plugs by the bedside which we used but it’s not possible to drown out the noise completely. This is an issue with the town, not the hotel.

Fernando, Martin, and César were very attentive; they exceeded our expectations with their wonderful and excellent service at the 1826 restaurant. Housekeeper Laura and two other girls were always very attentive and kind. I had a surprising family experience; I will return again.