From the beginning were very kind, accepting we leave some of our bags 2 days before check-in, avoiding taking them to the first tours (Isla Mujeres and Playa del Carmen). Luxury hotel, we did well to stay in the center because, due to the sargaço, we would not have benefited anything staying in the hotel area, and paying more. From the center we could quickly go to public beaches and other tours in the area. I forgot to bring a socket adapter and had to charge the phone on the USB of the TV, because in the room there was no. Room has passing iron and good hygiene/moisturizer products. Water is coffee capsule always available in the room. Super general mode was worth it, especially for the beach club experience in another hotel in the Kristal chain, included in the daily.
