Bellevue Beach Paradise All Inclusive

My family and friends enjoyed our 4days stay. We are very satisfied and were treated well by the staff, from front desks (Alejandro, Kevin, Isaac), restaurants (Marcelino, Crispin, Bacab), pool bar (Rodriguez, Sheila), and coffee lounge girl, Dianne. Thank you all guys, will see you again soon! We highly recommend this resort hotel, surely you will enjoy your stay.

The boutique resort is aging but still has appeal. Some of the employees are amazing and some are not. Sheila was amazing, she made our experience much better. 5 stars for her. The music at the pool every day was always skipping and buffering probably because of the WiFi and the lady that was in charge of it was not helpful at all. She didn’t care. Oleo is in the process of being sold or something so that doesn’t help the overall experience currently. Seemed much better last year when it was part of Atelier.

I rarely leave negative reviews, but I feel like people should know what to expect. Unfortunately, this was one of the worst resort experiences I’ve had, and it happened during my birthday trip. Just two hours after checking in, our toilet flooded. Then, only a day and a half later, we were told we had to switch rooms again because the TV connection didn’t work. The room change happened on such short notice that I accidentally left my diamond earrings behind. The next morning, I asked if I could go back to the room since it hadn’t been occupied yet, but I was told no. Security searched the room and claimed nothing was found. Later that day, I spoke with Julia, the manager, who opened an investigation and assured me she would follow up with me the next day. She never did, and I never received any update about my missing earrings. The customer service at the front desk was disappointing. Most of the staff I dealt with were rude and not helpful, especially when I was already dealing with multiple issues. The rest of the resort didn’t make up for it. There was no air conditioning in the restaurants, which made dining uncomfortable. I found a hair in one of my burgers. The gift shop prices were extremely high. The gym was outdated, with rusty equipment and a treadmill that had tears in the belt, which didn’t feel safe to use. The mirrors in our room were scratched, the elevators smelled like old mop water, and the pool bar was another disappointment. Frozen drinks were blended with large chunks of ice left in them, so they became watery almost immediately. Overall, this resort did not live up to my expectations. Between the room issues, poor customer service, the unresolved situation with my missing earrings, and the lack of follow-up from management, this was not the birthday vacation I had hoped for. I would not stay here again, and I cannot recommend it based on my experience.