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Reviews from Guests

4.0/5

tripadvisor

11,617

Reviews

from real guests

niccolomanuelr

5

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5

Incredible experience with charismatic Chef Iván and his masterful grill skills. Delicious food

SueLo27

4

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5

Resort was great. The best part was the cleanliness and staff! Even during a busy week, we were very well attended to by everyone. Absolutely everyone at the restaurants were great. The best was the breakfast buffet staff. There was a woman making eggs on a grill outside and I saw her Wednesday and Thursday (7/22,23). She was so fast and efficient and very very nice. I regret not getting her name. Salvador attended us all 3 days were there in the morning. Even when he wasn’t in our section, he came to check on us when he recognized us to make sure we had everything we needed. We would come back just for the staff experience again. The only drawback was when we checked in. Our butler was great but we had to make immediate dinner reservations for the duration of our stay. The front desk had explained this and then the girl at the reservation desk explained it a second time within 5 minutes. After giving us the breakdown, we told her our preferences and both restaurants were already booked. It was annoying that we had just walked in after traveling most of the day and were already being bustled around only to not be able to reserve where we wanted to eat. But Diego told us to try what we wanted anyway in case of a no show and that worked! The steakhouse was the BEST

bravolivedj

5

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5

The Grand Fiesta Americana - Coral Beach is phenomenal! 10/10 would recommend! From the moment we arrived, Eduardo at Check-In made us feel so important and special. Lillian in Sales stepped up next and made sure we got our dinner reservations made. She was so kind and friendly every day when we saw her. The pools are amazing — we spent most of our time at the Adult Only Pool. SO PERFECT! Carlos & Fernando were spectacular bartenders at the swim-up pool bar and truly helped us have the vacation of a lifetime. Rene was one of several personal waiters who also made the experience memorable. (I wish I could remember all their names). But OH! I can’t forget Ivan… who treated us like rockstars the entire time - always finding us the perfect spot in the shade, with towels in hand, to set up camp poolside for the day! I will say, the service we received at Isla Contoy (for breakfast, lunch and dinner) was outstanding! Alberto always had a smile and a warm greeting… like we were old friends. The gentleman manager was also a highlight! He worked his butt off and had a “whatever it takes” attitude. The girls at the Coral Cafe were always on point — making us coffee whenever we needed a boost. But the Adult Only “Lobby Bar” was the place to go for late night Espresso Martinis! One last highlight I must share: the Havana Steakhouse was ridiculously good! The food was FIRE and the service was excellent! (Loved the Hibachi restaurant as well). Ok, I’m done, LOL. We cannot recommend this resort highly enough… for many reasons, but mostly for how friendly and accommodating the staff is. Thank you for giving us the experience of a lifetime!

Facilities Details

Free Wifi

2 Available Room Types

JUNIOR SUITE OCEAN VIEW
JUNIOR SUITE OCEAN VIEW
JUNIOR SUITE OCEAN VIEW
JUNIOR SUITE OCEAN VIEW

JUNIOR SUITE OCEAN VIEW

room-size-icon

35 Square Meter

JUNIOR SUITE OCEAN FRONT
JUNIOR SUITE OCEAN FRONT
JUNIOR SUITE OCEAN FRONT

JUNIOR SUITE OCEAN FRONT

room-size-icon

35 Square Meter

Facilities Details

Internet Access in public areas

Free Wifi